IT Administrator/Support Specialist

We are looking for a hands‑on IT Administrator / Support Specialist to be the go-to technology resource for our team. In this role you will own day‑to‑day helpdesk support, manage our device fleet, administer a modern SaaS application stack, maintain DNS and email security records, and keep a watchful eye on security alerts. This is a highly collaborative, cross‑functional position — you will interact with every department and every level of the organization. The ideal candidate is comfortable juggling a busy helpdesk queue in the morning and jumping into an Entra ID configuration or a Defender alert investigation in the afternoon. You take pride in keeping things running smoothly, communicate clearly with non‑technical colleagues, and proactively flag issues before they become problems. Responsiblities Day‑to‑Day User Support (approx. 15–20 hrs/week) Serve as the first point of contact for all IT support requests — password resets, access issues, and application troubleshooting. Diagnose and resolve user inability to access business applications, escalating to vendors when appropriate. Review and debug sign‑in logs (Entra ID / Azure AD) to identify access failures, suspicious activity, or misconfigurations. Device & Equipment Management (approx. 5–10 hrs/week) Maintain and support end‑user devices across platforms: macOS, Windows, Android (BYOD), iOS (BYOD), and iPad Configure and provision new employee hardware and accounts from day one. Manage shared office technology including conference room displays, Rally Bar video bars and microphones, and printers. Business Application Administration (approx. 5–10 hrs/week) Administer and support the following platforms, acting as the internal point of contact for user access, licensing, and configuration: Microsoft 365 Suite ZoomInfo Microsoft Project Server SE Sprinto Active Directory (On‑Prem) Google Workspace PMO Apps (via Apps4Rent) Communicate with our hosted‑server vendor (Apps4Rent) and manage Microsoft Project Desktop for end users. Monitor and maintain SPF, DKIM, and DMARC records to ensure reliable email delivery and domain authentication. Add, update, or remove CNAME and TXT records as needed to validate domains for business applications. Security Alert Monitoring (approx. 5–10 hrs/week) Monitor security alerts across business systems, with a primary focus on Microsoft Defender (EDR). Investigate and triage Defender inbox alerts, endpoint detections, and other triggered events. Escalate confirmed incidents appropriately and document findings for the record. Qualifications Required 2+ years of experience in an IT support, helpdesk, or sysadmin role Hands‑on experience supporting both macOS and Windows environments Working knowledge of Microsoft 365, Entra ID, Intune, and Defender Familiarity with DNS record management (SPF, DKIM, DMARC, CNAME, TXT) Strong communication skills and patience when supporting non‑technical users Nice to Have Experience with Salesforce, Salesloft, ZoomInfo, or similar sales tech stack Familiarity with Microsoft Project Server or PMO tooling Experience with Active Directory (on‑premises) Relevant certifications: CompTIA A+, Network+, Security+, Microsoft MD‑102, or similar Experience with Sprinto or similar SOC2 compliance/security posture platforms What We Offer A collaborative, friendly work environment where IT is valued and visible Exposure to a modern, diverse technology stack across SaaS, cloud identity, and endpoint security Opportunities to grow your skills and take on expanded responsibilities over time Enjoy a casual dress code and a collaborative, open‑office layout located in the Fenton shopping center in Cary. We believe in the power of face‑to‑face connection without sacrificing work‑life balance. We are currently in‑office on Tuesdays to foster team collaboration, with the flexibility to work remotely the remainder of the week. We offer a competitive salary and a full comprehensive benefits package #J-18808-Ljbffr Surety Systems