Customer Service Specialist

Atrium is seeking on behalf of our client a Customer Service Specialist based in New Brunswick, NJ.

A background check may be run only after a conditional offer is made, where permitted by law.

Position: Customer Service Specialist

Location: New Brunswick, NJ

Employment Type: Full-time

Compensation: 50-55k

Position Overview

The Customer Service Specialist serves as the primary point of contact for customers and distribution partners. This role focuses on managing orders, addressing inquiries, and ensuring compliance with company and regulatory standards. The position requires strong attention to detail and effective communication skills to support customer satisfaction and operational efficiency. Must be legally authorized to work in the United States.

Responsibilities

• Process customer purchase orders accurately and in a timely manner via email or electronic data interchange.
• Coordinate with internal teams (production, quality, logistics) to confirm product availability, lead times, and shipping schedules.
• Monitor and update order status, proactively communicating any delays or changes to customers.
• Serve as the initial point of contact for inquiries regarding product availability, complaints, specifications, and documentation.
• Handle customer complaints professionally, collaborating with quality teams to initiate and follow up on investigations.
• Maintain accurate records of customer interactions and ensure compliance with company policies and regulatory requirements.

Required Experience/Skills

• 13 years of customer service experience, preferably in a regulated or pharmaceutical environment.
• Strong organizational and problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.

Preferred Experience/Skills

• Experience working in a regulated industry such as pharmaceuticals or healthcare.
• Familiarity with electronic data interchange (EDI) systems.
• Knowledge of order management processes and documentation requirements.
• Ability to collaborate effectively with cross-functional teams.
• Strong customer relationship management skills.

Education Requirements

• Bachelors degree in Business, Communications, or a related field, or equivalent work experience.

Benefits

• If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

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