Patient Care Coordinator
$32 - $38 per hourMaison Medical Group
Job Description
Job Description
This position is in Portola Valley. Relocation Assistance is not available.
Who we are:
Maison Medical Group is a bespoke concierge internal medicine practice located in Portola Valley. We intentionally maintain a limited patient panel to deliver highly personalized, attentive, and comprehensive care. Our clientele includes discerning professionals and families who value clinical excellence, utmost privacy, and seamless service delivery.
This position is ideally suited for an exceptional communicator with rigorous attention to detail, proactive problem-solving abilities, and composure in a dynamic clinical environment. Strong professional judgment and a commitment to elevated patient care are required. This role provides excellent immersive experience for pre-medical or physician assistant candidates seeking high-touch clinical administrative engagement.
Job Overview:
Our Patient Care Coordinator is often the first person our patients see, and plays a big part in their experience with us. You will coordinate care for our patients and support our doctors and nurses. You’ll get to know our patients personally, keep projects organized and on track, and spot issues before they become problems. The right person enjoys helping others, works well on a team, takes ownership of their work, and always aims to do their best.
Key Responsibilities
- Serve as the primary clinical liaison and ambassador, providing a warm, professional, and personalized patient experience
- Coordinate end-to-end patient care needs and facilitate seamless administrative workflow
- Manage, schedule, and optimize appointments for in-house clinical services and specialist referrals
- Retrieve, organize, and compile diagnostic results and external consultation notes for prompt clinical review
- Manage incoming communications, screening and triaging calls with discretion and professionalism
- Maintain an immaculate reception environment and ensure optimal clinical inventory management
- Coordinate courier tasks and lab specimen transport to external facilities as needed
Qualifications & Requirements
- Bachelor's degree completed or in progress; pre-medical, or pre-physician-assistant, or pre nurse-practitioner track strongly preferred
- Minimum of 1 year of relevant professional experience, ideally within a medical or high-end hospitality environment.
- Exemplary written and verbal communication skills marked by polish and professionalism
- Strict adherence to HIPAA regulations, confidentiality, and patient privacy protocols
- Technical proficiency with Apple OS, Google Workspace, and Electronic Health Record (EHR) systems
- Superior organizational capabilities with a highly proactive, forward-thinking operational mindset
- Adaptability and eagerness to evolve alongside the growth of the practice
Compensation & Benefits
- Full-time, onsite position in Portola Valley, CA (Monday-Friday 8:30-5:00)
- Competitive hourly rate: $32 to $38 per hour, commensurate with experience
- Comprehensive benefits package including medical, dental, vision coverage, paid time off, and 401(k)
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