Service Manager - RV Outfitters

MOTORHOMES OF TEXAS LLC

Nacogdoches, TX

Job Description
Job Description
Job Title: Service Manager – RV Outfitters of Texas
Summary:
We are seeking a passionate and customer-focused Service Manager to join our team at RV Outfitters of Texas, a premier RV service center in Nacogdoches, TX. As the Service Manager, you will play a crucial role in providing exceptional customer service and ensuring the satisfaction of our valued RV customers. Your responsibilities will include greeting customers, assessing their service needs, preparing repair orders, communicating with technicians, and following up with customers to ensure their satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Schedule customers and create service tickets
Administer insurance and warranty claims
Oversee tech support with customers and technicians
Stay in contact with salespeople and customers on deliveries and repairs
Resolving customer complaints
Review completed tickets
Move time to billable on service tickets
Daily monitoring of parts delivered
Cash out customers
Monitor and improve gross profit
Monitor and improve shop productivity
Monitor shop morale
Work on team flow and organization
QUALIFICATIONS:
3-5 years RV or Automotive Service Manager experience
Comprehensive understanding of RV systems and repair techniques
Strong interpersonal skills to effectively communicate with customers
Ability to motivate and direct service department staff
Monitor shop morale
Report on and implementing plans from management
Work on team flow and organization
BENEFITS:
Competitive salary: Salary + Commission
Health insurance & supplemental insurance
401k Retirement Plan
Vacation and PTO time
Work hours are M-F 7:30 – 5:00
Family work environment
Who We Are:
RV Outfitters of Texas is a Division of Motorhomes of Texas that specializes in travel trailers and fifth wheel recreational vehicles.
Motorhomes of Texas is located in Nacogdoches, Texas and specializes in the sales and service of luxury pre-owned motorcoaches. Founded in 2003, Motorhomes of Texas is a successful family-owned luxury motorhome dealership.

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Vacancy posted a month ago

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