Patient Care Coordinator

Patient Care Coordinator

Business Unit: Otto Bock Patient Care, LLC Location: Atlanta, GA, US Scope of employment: full-time Contact Person: Contact Information: Job ID: 8646 Summary Statement ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacycombining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve We have an exciting opportunity for a Patient Care Coordinator in Atlanta, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.

Duties & Responsibilities

Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Greeting and directing visitors. Assist with scheduling or modifying patient appointments. Ensure customers receive the best service possible and concerns are satisfactorily resolved. Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. Assist in securing insurance authorizations for patient cases as needed. Create patient account profile in the Medical Record system. Perform light shipping and receiving of medical device products and components. Maintain a clean office work environment. Accept cash payments from patients as appropriate. Comply with Corporate Compliance and HIPAA responsibilities. Provide coverage in other local offices if necessary. Perform other duties and special projects as assigned.

Qualifications

High school diploma or equivalent. Proficient in MS Office and databases. Strong communication and interpersonal skills. Excellent organizational, analytical, and time management skills Office administrative management experience, preferably in a medical/dental/therapy office. Knowledge of Medicare, Medicaid preferred. Insurance verification experience. Customer service experience.

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock's mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988. Apply now! Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.