Inside Sales Support - (Lumberyard) - Full-time

Job Description

Job Description

About the Role:

The Inside Sales Support role within our lumberyard operations is pivotal in ensuring seamless communication and coordination between customers, sales representatives, and operations teams. This position focuses on providing exceptional customer service by managing inquiries, processing orders accurately, and supporting the sales team to meet and exceed sales targets. The successful candidate will play a key role in maintaining strong client relationships, resolving issues promptly, and facilitating efficient order fulfillment. By leveraging product knowledge and sales support tools, this role contributes directly to customer satisfaction and operational efficiency. Ultimately, the Inside Sales Support position helps drive business growth by supporting a smooth sales process and fostering positive customer experiences.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service or sales support role, preferably within a lumberyard, building materials, or related industry.
• Proficiency with Microsoft Office Suite, especially Excel and Outlook.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Preferred Qualifications:

• Associate degree or higher in Business, Sales, or a related field.
• Experience with sales order processing software or CRM systems.
• Knowledge of lumberyard products, construction materials, and industry terminology.
• Demonstrated ability to work collaboratively within a team and with cross-functional departments.
• Familiarity with inventory management and logistics coordination.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and in-person regarding product availability, pricing, and order status.
• Process sales orders accurately in the system, ensuring all customer requirements and specifications are met.
• Collaborate closely with outside sales representatives and operations staff to coordinate order fulfillment and delivery schedules.
• Maintain up-to-date knowledge of lumberyard products, pricing, promotions, and inventory levels to provide accurate information to customers.
• Assist in resolving customer issues or complaints by liaising with relevant departments to ensure timely and satisfactory solutions.
• Support sales reporting and documentation, including preparing quotes, tracking sales metrics, and updating customer records.
• Contribute to continuous improvement initiatives by providing feedback on customer trends and operational challenges.

Skills:

The required skills such as effective communication and proficiency in Microsoft Office are essential for daily interactions with customers and internal teams, ensuring clear and accurate information exchange. Strong organizational skills enable the candidate to manage multiple orders and inquiries simultaneously without compromising accuracy or timeliness. Preferred skills like familiarity with CRM systems and lumberyard product knowledge enhance the ability to provide tailored support and improve customer satisfaction. Problem-solving skills are frequently applied to resolve order discrepancies or customer concerns efficiently. Additionally, teamwork and collaboration skills are vital as the role involves coordinating with sales representatives, operations personnel, and management to facilitate smooth operations and successful sales outcomes.

Work Location: 4600 2nd Avenue - Kearney, NE

On site position.

Benefits

Vacation Leave

Sick Leave

8 Paid Holidays

401k Retirement Plan (with company match)

Employee Discount

Profit Sharing Plan

Referral Program

Insurance

Medical

Dental

Vision

Disability

Life

Flexible Spending Accounts – Medical & Dependent Care

Health Savings Account

Background check and pre-employment drug test required.

Builders serves the Nebraska and Colorado markets plus the surrounding areas. We are a family-oriented company seeking constant improvement to support services and being proactive in meeting our customer needs. We do this by building relationships with our customers in order to help them achieve their project goals with teamwork-oriented staff, quality products and outstanding customer service. Our customers include contractors, builders, re-modelers and do-it-yourselfers. We offer building materials and home improvement essentials.

Each location/department within our organization plays a vital role in helping our customers determine the best solutions for their project, home or commercial needs. Working as a core TEAM we guide our customers from start to finish no matter how large or small. Our TEAM sells, designs, builds and installs the products needed to assist our customers in achieving their goals. Customer Service is KEY to Exceeding our Customers’ Expectations.