Mission Support Specialist

Company Overview: Old Dominion Strategies LLC (ODS) ( is a Center for Veterans Enterprise (CVE) verified Service Disabled Veteran Owned Small Business (SDVOSB) founded in 2010 to deliver executive-level expertise and solutions to Federal and private sector clients. Old Dominion Strategies offers a range of consulting services, all designed to help Federal agencies achieve their goals. Job Summary: The Mission Support Specialist shall serve as a liaison for special events and advise/facilitate special projects, while providing advisory and technical services on organizational functions and work practices. The Mission Support Specialist shall also apply a wide range of administrative programs concepts, laws, policies, practices and analytical methods to address technical issues or problems. Responsibilities and Duties: Produce reports, flowcharts, slide decks for major projects, etc. Serve as a liaison for special events and advise/facilitate special projects. Apply a wide range of administrative programs concepts, laws, policies, practices, and analytical methods to address technical issues or problems. Provide advisory and technical services on organizational functions and work practices. Develop new or modified administrative program work methods and procedures for delivering effective services to customers. Develop and deliver briefings, project papers, reports, and correspondence to foster understanding and acceptance of findings and recommendations. Interpret data, analyze results using statistical techniques and provide ongoing reports. Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Identify, analyze, and interpret trends or patterns in complex data sets. Work with management to prioritize business and information needs. Locate and define new process improvement opportunities. Collaborate with the ServiceNow sprint enhancement development team to provide detailed requirements for the dashboard. Ensure dashboard includes user access levels and notifications. Complete and verify the functionality of test scripts in partnership with the Facilities Branch Chiefs. Maintain and update relevant project documents and reports. Assist with special projects as needed. Ensure timely submission of deliverables. Assist in the preparation of presentation materials. Draft, edit, and assemble reports required for meetings and presentations. Draft and assist in the development of policy documents. Work effectively with other branches and divisions within the organization to accomplish tasks. Obtain necessary information from appropriate sources to complete assigned tasks and share information with others as needed. Qualifications: A minimum of eight years of experience in project or program management, or related work with a minimum of five of the eight years in conducting analytical and support activities related to task area. A minimum education requirement of a bachelor’s degree. Ability to communicate effectively, both orally and in writing. Ability to conduct detailed research and analysis of technical data. Ability to read and interpret management policy, regulations, and directives. Proficiency in Microsoft Office 2010 or higher to include Word, Access, Excel, PowerPoint. Ability to work effectively with a group or independently. Ability to effectively manage several tasks simultaneously. Ability to read and interpret management policy, regulations, and directives. Proficiency in Microsoft Office 2010 or higher, including Word, Access, Excel, PowerPoint, and other relevant software applications such as SharePoint, MS Teams, D2D, UPS CampusShip, and ERETA. Experience with managing emails, coordinating with various stakeholders, and monitoring administrative support systems. Proven ability to work effectively both independently and within a team. Experience in organizing and attending meetings and project coordination meetings. Expertise in updating, verifying, and maintaining account and service listings, such as UPS CampusShip accounts. Ability to manage and prioritize multiple tasks and projects simultaneously. Benefits and Perks: Medical / Vision and Dental Plans Holiday and Personal Time Off Pay 401K plan Life Insurance Education and Training Assistance Program (discussed during the onboarding process) Incentive Plans and Referral Bonuses Employee Assistance Programs Old Dominion Strategies, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr