Client Educator

Job Description

Job Description

Client Educator

Ready to take your customer-facing experience and channel it into a role where your drive and results actually matter? At Serenity, we help clients understand and start life-changing programs — and we need sharp, motivated people to guide them there.

As a Client Educator, you'll inform clients about our programs, help them see the value in taking action, and guide them through the process of getting started. This isn't just answering questions — it's about confidently communicating outcomes, working toward measurable goals, and turning hesitation into commitment. If you're someone who thrives on hitting targets, doesn't take "no" as a final answer, and genuinely wants to help people change their lives, we want to hear from you.

Why This is Perfect for You

• You have 2+ years of experience in a customer-facing or goal-driven role (retail, hospitality, sales support, team lead, etc.).

• You're motivated by performance metrics and take pride in consistently hitting — and exceeding — your numbers.

• You know how to handle objections and pushback without losing momentum or enthusiasm.

• You're ready to step into a role with real purpose, where your results directly impact the people you serve.

What You'll Be Doing

• Educating clients on available programs and services and clearly communicating the value of taking action.

• Guiding clients through the decision-making process and confidently encouraging them to take the next step toward their goals.

• Working toward individual KPIs and contributing to team performance benchmarks.

• Handling objections with professionalism and persistence, keeping client outcomes at the center of every conversation.

• Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.

You're a Strong Fit If You Have:

• 2+ years of experience in customer service, retail, hospitality, or a sales-adjacent role.

• A track record of meeting goals, quotas, or performance targets — and a drive to keep raising the bar.

• Strong communication skills — you can break down complex information and make a compelling case simply and clearly.

• Resilience and a positive mindset; you bounce back quickly and stay focused when things don't go as planned.

• Some leadership experience or the ambition to grow into a leadership role — team leads and shift supervisors are encouraged to apply.

• The ability to manage multiple clients and priorities in a fast-paced environment without losing focus.

Education Requirements

• High school diploma or equivalent required; some college preferred.

• Additional certifications in customer service, sales, or related fields are a plus.

What You'll Get

• A meaningful career where your performance directly helps others take the next step toward their goals.

• A 3-day workweek (three 13-hour shifts, with four days off).

• Clear growth opportunities — motivated performers get noticed as Serenity continues to expand.

• Competitive pay tied to performance.

• Excellent benefits: We cover 90% of your medical, dental, and vision premiums.

• 401(k) retirement plan.

• 10 PTO days (15 after one year) + 10 paid holidays.

Who We Are

Serenity is a forward-thinking company dedicated to helping clients start programs that genuinely improve their lives. We're built on a culture of accountability, growth, and purpose — and we reward the people who show up, hit their goals, and care about the clients they serve.

Serenity is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.