Student Tech - OIT

Posting Details

Position Description


Posting Number
01114


Position Title
Student Tech - OIT


Department
Information Technology


Position Summary


The Student Tech - OIT assists the Office of Information Technology to support students, faculty, and staff with technology issues. These areas include the computer labs (mac & pc) laptops, printer and various other audiovisual equipment including setting up and maintaining PC's, installing software, diagnosing technical problems in offices and classrooms.

Education/Experience


Currently enrolled Stevenson University student in good standing with the University academically and judicially with a minimum of 2.0 GPA.

Knowledge/Skills/Ability


Demonstrable skills in Windows 10, Mac OS, Office 2016 and Office 365


Good Logic skills


Proactive positive customer service attitude is a must


Excellent communication skills both written and verbal


Excellent organization skills with careful attention to detail and accuracy.


Demonstrated ability to work independently and as a member of a team.


Capacity to multi-task and prioritize duties.


Knowledge on computer and application troubleshooting procedures


Solid understanding of IT systems fundamentals (i.e. able to analyze problems and provide and manage the solution) with a reasonable knowledge of PC's and networks and the software it uses (e.g. Windows, Mac OS, Office 2016 & Office 365)


Self-motivated, flexible, and with a strong work ethic.


Commitment to integrity, excellence, learning, and community.

Physical Requirements


Medium work: Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Activity includes keyboarding, standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, talking and hearing. Close visual acuity to perform an activity such as viewing a computer screen and reading printed materials. Subject to both environmental conditions; activities occur inside and outside.

Essential Functions


Assist user and customer expectations. Keep the customer informed and follow-up to ensure satisfaction.


Answer and troubleshoot technology issues over the phone or in person using personal knowledge or the knowledge base available through the helpdesk system.


Fill out and submit helpdesk tickets for students, faculty and staff as needed.


Technical support is rendered on-site throughout the on campus buildings and at many times during class where urgent action is necessary


Maintain projectors, sound systems, DVD & Blue Ray players and other AV equipment.


Follow the policies and procedures of Stevenson University and the Office of Information Technology

Reports To
Director User Support & Engagement

Posting Information


Number of Available Positions
4


Work Location
Owings Mills


Position Category
Student


Position Type
Student Employee


Months/Year
7-12


Hrs/Week
8-12


Hrs/Year

If scheduled to work less than 12 months, beginning date

Ending Date

FLSA
Non-Exempt


Payroll
Biweekly


Hiring Salary Range
Anticipated to be $15.00 per hour


Benefits




Recruitment Instructions
Open to All Current Students


Posting Date
04/09/2026


Closing Date/Application Deadline

Open Until Filled
No


EEO Statement


Stevenson University is proud to be an Equal Opportunity Employer.