Manager Patient Care Services - Birth Center

Manager

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.

Essential Functions and Responsibilities:

1. Maintains operational responsibility for nursing and health care services on the unit.
2. Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.
3. Promotes collaboration regarding patient care issues with various staff levels and disciplines.
4. In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
5. Plans unit conferences, educational endeavors, and in-service meetings for staff.
6. Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
7. Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.
8. Assures appropriate delegation and supervision of patient care.
9. Assists with implementation, maintenance and monitoring of capital needs and operating budgets for patient care services area.
10. Responsible for human resource management through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining and evaluation of staff.
11. Responsible for analyzing, monitoring, and implementing appropriate customer service techniques on assigned unit.
12. Maintains optimal nursing practice through planned and continuous professional growth and development, seeking out new learning experiences and maintains knowledge of current trends or nursing care practices and management methods.
13. Maintains regulatory readiness.
14. Performs other duties as required or requested.

Qualifications:

Required:

• Bachelor degree from an accredited school of nursing (BSN) or Bachelor of Science (BS). (Associate degree /diploma in nursing may be considered with five or more years of relevant experience. Must complete BSN or BS within 3 to 5 years from date of hire.)
• Licensed registered nurse in the State of Michigan.
• BLS certification as Healthcare Provider.
• Demonstrated management potential or middle management experience.

Preferred:

• Master Degree in Nursing or related field.