Operations Program Manager

DescriptionKforce has an enterprise client seeking a Operations Program Manager in Seattle, WA.A Day in the Life:You will start the morning reviewing open partner tickets, checking which onboarding milestones are at risk, and prepping for a partner call where you will walk a new content provider through their feed integration setup in Creator Studio. Mid-morning, you will join a standup with engineering to escalate a metadata ingestion bug affecting three partners across two marketplaces, providing reproduction steps and a proposed fix.Responsibilities:* Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are needed* Serve as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issues* Join external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilities* Interface with BDs and partners across international marketplaces to ensure onboarding processes scale across new locales* Define and propose tooling feature requirements based on patterns observed in partner issues and feedback* Track engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelines* Build mechanisms to report onboarding progress, partner health, and issue trends to leadership* Drive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QA* Identify and implement process improvements that reduce partner time-to-live and decrease repeat issues* Manage a recurring cadence of partner syncs, tracking open issues and coordinating resolution* Communicate program status, risks, and trade-offs to Directors and VPs through written narrativesRequirements* 5+ years of program or project management experience* Experience managing cross-functional projects with technical and non-technical stakeholders* Experience with content operations, partner onboarding, or platform enablement at scale* Strong written and verbal communication skillsPreferred Qualifications:* Experience with content delivery pipelines, feed management, or streaming media operations* Experience working with international partners across multiple time zones and locales* Familiarity with self-service tooling platforms and product feedback loops* Comfort operating across BD, Product, and Engineering in a fast-moving environment* Track record of building operational mechanisms from scratchJob TypeContractCompensation83 - $92