Cash/Corporate Accounting Consultant

The Cash/Corporate Accounting Consultant serves as a subject matter expert in mortgage servicing cash management and corporate accounting within ICE Mortgage Technology’s product suite, particularly MSP. The role centers on helping clients use ICE MT tools effectively, troubleshooting issues, and ensuring accurate, timely resolutions related to user interfaces, documentation, and platform functionality.This is an in‑office role based in Jacksonville, FL; Provo, UT; or Omaha, NEResponsibilitiesSupport clients using ICE Mortgage Technology software with a focus on cash and corporate accounting functionsProvide detailed research and analysis specific to client requests, within the environment and workflowsProfessionally communicate status and resolutions with clients, within established timeframesAct as a liaison between clients and IT teams to define requirements, document needs, and support system enhancements or regulatory changesProvide best‑practice consulting on mortgage servicing processes and their impact on integrated systemsPerform system, integration, and acceptance testing—often using client data—to validate solutions.Train clients and internal teams on new features or processesMaintain high case‑resolution performance, aiming for first‑call resolution and minimal backlogIdentify systemic issues, communicate defects/enhancements, and provide status updatesDocument all client interactions thoroughly and leverage knowledge bases and resources effectivelyRequired QualificationsExtensive knowledge of funds processing, asset or corporate accountingStrong loan servicing experienceFunctional expertise in one or more of the following areas:Payments and reversalsCorporate advancesPayoffsSuspense managementDraftingLockbox operationsReconciliationsFASB accounting rulesDaily balancingCurtailments Experience in working directly with clients through complex operational and technical workflowsAnalytical, proactive problem‑solving abilities with strong communication skills.Ability to multitask, remain composed under pressure, and collaborate across teamsProficiency with Microsoft Office applications, including Word, Excel and PowerPointDemonstrated ability to make sound decisions, maintain professionalism and deliver positive client outcomesPreferred QualificationsExperience working in mortgage servicing industryHands on experience with MSP (Mortgage Servicing Platform)#LI-SF1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.