Client Operations Manager

How you'll make an impact Primarily focused on providing technical expertise in the sale, placement, and service of employee benefits. This position will work closely with the Client to provide strategic guidance, partnering as the daily go-to benefits professional. This role builds and maintains effective business relationships with clients through proactive client service, effective management of renewals, accurate and timely responses to inquiries, and ongoing problem resolution. Lead contact and day-to-day administrator responsible for assigned clients. Analyzes and interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD). Manages special projects as needed. Contributes to policy and benefit plan development through review, analysis, and improvement recommendations. Maintains an ongoing effort to determine and maintain equity with current benefit trends, legislated requirements and programs. Serves as technical or functional expert and may provide guidance to lower level staff, but has no formal supervisory responsibility. About You Required: Bachelors degree and 5 years related experience. Understanding of key challenges in employee benefit plans and current health care trends. Excellent client relationship-building and presentation skills. Preferred: 2-3 years brokerage/agency experience. Behaviors: Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills. Strong organizational, project planning and management, analytical, and multi-tasking skills. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr