Senior Audience Engagement Manager, Video

The Opportunity We're hiring an Audience Support Specialist to help us bring credible product expertise into the social media channels where creators already connect, learn, and problem-solve together. This is not a traditional community management or customer support position. It's a hybrid role built for creators and creative professionals who have earned trust within their communities and want to apply that authority at scale. This role ensures Adobe users on social media feel seen, heard, and supported. As a team, we meet creators where they already are. We answer product questions in real time, clarify confusion before it spreads, and help customers move forward with confidence in Adobe Pro Video apps. At the same time, we bring an authentic creator perspective back into Adobe, shaping how product and support teams understand real-world workflows. If helping the creative community navigate complex tools – while influencing how those tools evolve – sounds energizing, this role offers that opportunity. What Makes This Role Different Our Audience Support Specialists are working creators who understand real workflows because they've lived them. They speak to our users with clarity and credibility on both their personal and Adobe-owned channels, because their expertise is grounded in practice, not theory. Enterprise community mechanics – governance, tone guardrails, intervention paths, and documentation standards – matter deeply to us. We provide coaching, playbooks, and clear frameworks so our specialists can build those community management muscles confidently. That structure is designed to amplify impact, not replace identity. We actively support continued creative practice and professional presence because that credibility strengthens the entire team. In this role, we operate as both visible public product experts and trusted bridges between creators and Adobe. What You'll Do Engage directly in high‑visibility product conversations across Adobe brand and personal social media accounts, responding with authority and empathy Translate complex workflows into practical, accessible mentorship that supports creators at every level Troubleshoot publicly with good judgment, reinforcing trust in both the product and the brand Publish proactive tutorials, FAQs, and clarifications that reduce repeat questions and increase customer confidence Identify recurring struggles and surface meaningful community feedback to Product, Care, and Social teams Strengthen the connection between external creator communities and internal collaborators through insight, pattern recognition, and thoughtful engagement What You Need to Succeed We're passionate about candidates experienced in crafting with Adobe Pro Video apps, including Premiere and After Effects, in real workflows. They also maintain an active, credible presence in creator communities. 7+ years of experience demonstrating excellent judgment in public conversations, comfort operating in fast‑paced environments, and the ability to communicate clearly and empathetically are essential. Experience engaging publicly for a brand or product community is valuable, and a curiosity about developing enterprise community management skills will help you grow. Equal Employment Opportunity Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. AI Use Guidelines for Interviews AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI – and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience . Expected Pay Range Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $94,100 – $172,700 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $119,300 – $172,700. Temporary Notice This posting may close at any time based on hiring needs. If the role is open to hiring in Colorado, the application window will remain open until at least the stated date and time. State‑specific notice regarding Fair Chance ordinances, application windows, and other legislation is included in the original job posting. #J-18808-Ljbffr Adobe Inc.