Customer Patient Experience Trainer

Position Summary Diamond Braces is seeking an energetic, highly organized, and travel‑ready Patient Experience Trainer to support and train the teams. This role is responsible for training, coaching, auditing, and developing Treatment Coordinators, Office Managers, and front desk team members to deliver a consistent patient experience and improve case acceptance. The ideal candidate is a top‑performing Treatment Coordinator, Office Manager, or sales professional with exceptional communication skills, a positive attitude, and a passion for teaching others. This position requires frequent travel between offices. Primary Responsibilities Training and Development Train Treatment Coordinators on the Diamond Braces consultation process. Teach customer service and patient communication skills. Conduct in‑office coaching and observation sessions. Lead role‑playing exercises and training workshops. Reinforce company policies, procedures, and standards. Support onboarding and certification of new team members. Patient Experience Evaluate the patient journey from first contact through treatment start. Identify service gaps and opportunities for improvement. Coach teams on creating exceptional patient experiences. Monitor patient feedback and recommend corrective actions. Consultation Coaching Observe consultations and provide real‑time coaching. Train teams on treatment presentation techniques. Teach financing discussions. Help teams overcome common patient objections. Improve confidence and communication during consultations. Content Development Create and update PowerPoint presentations. Assist with training videos and educational materials. Develop simple, practical training guides. Maintain training documentation and learning resources. Auditing and Reporting Conduct office visits and training audits. Track compliance with training standards. Report findings and recommendations to leadership. Monitor performance improvement following training. Qualifications Minimum 3 years of experience as a Treatment Coordinator, Office Manager, Regional Manager, Trainer, or similar role. Excellent verbal and written communication skills. Strong presentation and public speaking ability. Comfortable training individuals and groups. Strong organizational and follow‑up skills. Ability to travel frequently throughout the NYC metropolitan area. Valid driver’s license and reliable transportation. Comfortable using Microsoft Office, PowerPoint, Teams, and training technology. Success Metrics If it is not measured, it is not managed. The Trainer Will Be Evaluated On Training completion rates Office compliance rates Treatment Coordinator certification rates CareCredit utilization Consultation audit scores Patient experience metrics Case acceptance improvement Employee retention within trained teams Compensation Base Salary: $75,000–$95,000 Mileage reimbursement Travel expenses reimbursed Performance bonus opportunity Why Join Diamond Braces You will help build the next generation of Treatment Coordinators and patient experience professionals while supporting one of the largest orthodontic organizations in the Northeast. Your work will directly impact patient satisfaction, team performance, and practice growth. #J-18808-Ljbffr Diamond Braces Orthodontist: Braces & Invisalign