Customer Support Specialist
Upcodes, Inc.
ABOUT US Trusted by 800,000 monthly active users, UpCodes (YC S17) is a comprehensive compliance and product research platform that accelerates design to construction in the AEC space. The construction industry suffers from unnecessary costs and complexity; every year billions of dollars are wasted on rework. We’re committed to delivering easy-to-use tools that help designers and builders spend less time finding the right compliance and product resources and more time doing what they love — designing and building. We make a real world tangible impact on the lives of our users and their work of constructing our homes, schools, hospitals, and offices. ABOUT THE ROLE We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our full-time support team member, you will have unique insight into user challenges and be able to contribute meaningfully to internal discussions on product enhancements. We work closely with our community, and this role will be a pivotal bridge between our team and the end user. WHAT YOU'LL DO Help our users get the most out of UpCodes by running point on the support phone line, live chat, and email inbox. Work closely with our Product, Content, and in-house building-code expert teams to answer user questions, address challenges, and share feedback. Troubleshoot and report potential bugs to the Engineering team. Serve as a customer advocate and regularly share customer feedback internally to inform product roadmap and strategy. Continually improve internal support documentation and processes, and also take the lead on expanding our external knowledge base. THE IDEAL CANDIDATE Minimum 2–4 years of experience in a customer-facing role. Fluent in modern, cloud-based work tools (e.g., Google Workspace, Slack, etc.) and comfortable learning and adopting new SaaS tools quickly. Comfortable working with technical subscription management, billing, and customer account tools. Experience with Chargebee or a similar platform is a plus. Extremely organized and detail-oriented. A fantastic communicator and conversationalist. A strong desire and willingness to learn and build as our product and processes evolve. A good sense of humor and a down-to-earth personality. A hustling mentality — no ask should be too small or too big. We’re looking for someone who understands that small tasks can have a huge impact. #J-18808-Ljbffr Upcodes, Inc.
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$51.02k - $65k
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The Customer Support Specialist is responsible for identifying the customer issue and providing a solution to resolve the case. The Representative’s primary objective is to provide consultative responses to the many types of technical and non-technical questions raised...Hourly payTemporary workWork experience placementRemote workFlexible hours- ...resonating. Since we launched in 2021, we've grown to thousands of customers and tens of millions in ARR, making us one of the fastest... ...About the Team & How We Work As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers...For contractorsWork at officeRemote workFlexible hours3 days per week
$25 per hour
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Join to apply for the Customer Support Specialist role at Cherry Join to apply for the Customer Support Specialist role at Cherry Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution...Full timeSummer workLocal areaRemote workShift work- Position Overview We’re seeking a Customer Support Specialist to own frontline (L1) support for Medsender. You’ll help customers navigate workflows, resolve common issues, and triage product bugs for escalation—while improving documentation and support operations over time...Full timeInternshipImmediate startFlexible hours
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- ...of clinical, technical, analytical, and support professionals with deep industry experience... ...passionate about the communities our customers serve and want to help them provide the... ...a remote position. The Customer Support Specialist is the friendly, patient, and detail-oriented...Full timeTemporary workWork experience placementRemote workMonday to Friday
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$35 - $55 per hour
...deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB We are seeking two dedicated Customer Support Specialists with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine...Flexible hours- Position Summary: The Customer Support Specialist plays a crucial role in customer satisfaction. This position requires excellent communication skills, problem-solving abilities, and a customer-centric approach. The primary responsibility of this position is providing a...
$60k - $67k
...is a mission‑driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving... ...and our communities. We are looking for a passionate Customer Support Specialist , who is seeking a customer‑centric, results oriented support...Work at officeLocal area
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