Program Coordinator - Social Services

Program Coordinator - Social Services The Program Coordinator – Social Services is a position within the Department of Social Services responsible for assisting individuals and customers to overcome barriers to self‑sufficiency and quality of life. The incumbent works with all populations, except minors, including homeless individuals, families at risk of homelessness, and other vulnerable groups. Responsibilities Assessing eligibility of customers according to established agency policies and procedures. Providing information and referral services to customers and the public in a courteous and timely manner. Providing case management services to all populations served. Making home visits to customers' homes and/or other agencies/locations within the community and/or designated collocated partnership sites. Providing customers with the information that enables them to utilize the programs' services to best address their needs. Multi‑tasking and working in multiple case management systems and computer applications. Performing concise, comprehensive social assessments and developing service plans based on the customers' individual needs. Working with the Public Defender's & Conservatorship partnership as it pertains to the case management, implementation and monitoring of the data/outcomes. Working with various established Metro partnerships such as the Office of Conservatorship Management, and the HERO'S program through Metro Nashville Public Schools. Completing a detailed social comprehensive assessment and all needed documentation and forms completely, accurately and in a timely and ongoing manner. Building working relationships with various Metro Departments and other agencies to ensure the emotional and social well‑being of the assigned constituents are being met, assessed and documented on a regular basis. Facilitating program specific groups. Attending meetings and trainings as needed. Placing all data in the case management system accurately and in a timely manner. Participating in MSS sponsored events as well as representing the agency at other community events. Responsible for all weekly, monthly, quarterly and annual reports. Assumes other duties as needed and/or assigned. Qualifications Bachelor's degree from an accredited college or university and two years of experience in program administration. Bachelor's degree in Social Work. Professional social work or case management experience in the mental health, domestic violence, homelessness and/or substance abuse field. Skilled in interviewing, case assessment, counseling and assisting clients in goal formulation and realizations and case referrals. Experience with conservatorship programs and issues. Bilingual proficiency. Candidates with accreditations earned in a foreign institute are encouraged to apply. Licenses Required Valid Driver License. Additional Requirements Per Metro Ordinance No. SO94-1078, all employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment. We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615‑862‑6640.3333. #J-18808-Ljbffr Metropolitan Government of Nashville & Davidson County