Community Association Manager

Employee Type Exempt Manage Others Yes Description Under the direction of the Regional Manager, the Community Asset Manager is accountable for the full lifecycle performance of a rental community , with a focus on maximizing asset value , driving leasing and sales velocity , and delivering a hospitality-level resident experience . This role blends traditional property management with an owner’s mindset—championing financial performance, asset preservation, and a culture of proactive, personalized service. As the community’s lead operator and brand ambassador, the Community Asset Manager ensures strategic alignment between day-to-day operations and broader asset goals. Responsibilities range from revenue and NOI optimization to cultivating a high-performing team and maintaining a refined, service-driven atmosphere that exceeds resident expectations. Essential Duties and Responsibilities Drive achievement of NOI targets through rent growth, lease-up pacing, and expense control. Drive the development and execution of annual business plans and budgets; forecast revenue, expenses, and capital needs. Interpret financial performance reports (P&L, variance analysis, delinquency, occupancy trends) and initiate corrective actions as needed. Oversee accounts receivable, collections, rent posting, security deposit administration, and financial. Identify opportunities for revenue optimization (rent increases, ancillary income, vacancy loss reduction). Manage and monitor capital expenditure plans and ROI-driven enhancements to common areas and unit finishes. Evaluate vendor contracts and bids with an asset-management lens—ensuring return on spend and long-term value. Collaborate with construction and Service Manager to ensure readiness of inventory Sales & Leasing Performance Lead all on-site sales and leasing activities to achieve aggressive lease-up goals. Inspire a culture of high-performance leasing through daily coaching, call conversion metrics, and mystery shop readiness. Collaborate with marketing and regional teams to launch targeted outreach and digital campaigns aligned with local demographics. Monitor daily traffic sources, team closing ratios, and customer journey insights; adjust tactics to improve conversion. Personally engage with key prospects and corporate clients to secure leases and maintain a visible sales presence. Resident Experience & Hospitality Deliver a hospitality-forward culture, ensuring all touchpoints—tours, move-ins, maintenance, events—reflect a white-glove standard. Lead a resident-first approach that proactively anticipates needs, solves problems, and builds lasting satisfaction and retention. Implement elevated amenity programming and curated community events to build engagement and brand identity. Monitor all service requests and turnarounds with an emphasis on speed, quality, and minimal disruption. Conduct regular property walks to uphold standards of luxury, safety, and curb appeal. Leadership & Talent Development Recruit, onboard, and retain top-tier talent with strong service and sales acumen. Build a collaborative team environment rooted in accountability, transparency, and professional growth. Conduct regular performance evaluations and implement individualized development plans for direct reports. Foster a team culture aligned with ownership expectations and brand positioning. Compliance & Risk Management Ensure full compliance with Fair Housing laws, landlord-tenant ordinances, and local regulations. Serve as the community’s legal liaison for evictions, lease violations, court proceedings, and resident disputes. Enforce risk management and safety protocols, conduct regular inspections, and support insurance documentation needs Requirements 3+ years of multi-family property management experience, ideally in lease-up communities. Strong grasp of asset operations: budget management, financial reporting, and capital planning. Sales and leasing expertise with a track record of achieving and exceeding occupancy goals. Exceptional written and verbal communication skills. Technologically proficient with RealPage OneSite, Knock, Excel, and digital marketing platforms. Working knowledge of landlord-tenant law, Fair Housing, and eviction processes. Experience in new construction communities. Preferred Qualifications ARM, CPM, CAM, CAPS, or similar industry designation. SFR or new home construction experience. Hospitality, retail, or customer experience leadership background. Familiarity with market research tools and revenue management systems. Summary What we can offer you- Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth. A job that challenges you- Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations. Great Culture- We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time. Who is Middleburg Communities? At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners. Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value. Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran. #J-18808-Ljbffr