Customer Experience Assistant

Customer Experience Assistant Provides high quality customer service for diverse customers of all ages at assigned library location(s). Assists customers in gaining access to a wide variety of services, including, but not limited to, library accounts, public technology assistance, and readers' advisory services. This position supports the library in providing direct customer service to all library customers. Essential functions include delivering high-quality, customer-focused services to diverse customers of all ages, working with customers in person, by telephone, and digitally, communicating and applying the Library's policies and procedures, addressing and assisting in resolving customer concerns, incidents, and complaints, performing routine circulation and customer account management duties, providing basic reference and readers' advisory assistance, providing hardware and software support for customer-accessed technologies, assisting with program support as directed by a Supervisor or Librarian, and routinely providing customer feedback to supervisors. Core skills and qualities include customer focus, teamwork, communications, leadership, problem solving, change and learning, positive attitude, professional integrity, and diversity. Minimum requirements include an associate's degree in a related field and two years of public library/customer service experience, or any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job. Depending on area of assignment, a valid Washington State Driver's License may be required. Must pass criminal background screening prior to hire. Benefits include sick leave, medical, dental, and basic life insurance, long-term disability, vacation, state retirement system, employee assistance program, opportunity to participate in the tax sheltered annuity program and the deferred compensation program, and additional life insurance for the employee and family available through payroll deduction.