Slot Technician

Job Description

Job Description

Job Overview

Maintain gaming equipment on the gaming floor. Perform gaming machine installs, removals and theme changes when required. Be in compliance with the Department of Business and Professional Regulation (DBPR), Florida Department of Law Enforcement (FDLE), and other applicable State and Federal laws and regulations. Assist in maintaining good public relations with patrons. Comply with safety and security standards of the corporation while orientating staff to operations and complying with pre-determined internal control procedures.

Essential Duties and Responsibilities

• Performs maintenance and repair of gaming devices on the gaming floor.
• Updates machine maintenance records.
• Installs and removes gaming equipment from the floor.
• Repairs and reactivates all “out of service” machines on the casino floor as efficiently as possible, except where CPU access is required.
• Maintains the internal appearance of the gaming machines.
• Maintains stock and organization of shop storage/game storage
• Participates in addressing routine guest concerns and incidents and identifies situations.
• Adhering to the compliance of all policies and procedures to the Departmental or Internal Control Manual.
• Completes training as required by federal regulations (Title 31), FDLE for the gaming department.
• Analyzes any gaming electronic equipment malfunctions and makes repairs.
• Promote and maintain the utmost integrity and the highest caliber of guest service and respect to all patrons, employees, and Gulfstream Casino personnel.
• Ensures all electronic systems are in compliance with the regulatory commission and casino internal controls.
• Accesses to pari-mutuel gaming areas to access slot storage areas.
• Maintains a working knowledge of the property, as well as current and upcoming special events, in order to advise guest and fellow employees of same, whenever possible.
• Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.
• Maintain general awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets.
• Additional or different responsibilities or duties, which are consistent with the position summary, may be assigned at the discretion of Lead Slot Technicians and/or Gaming management.

Qualifications

• High School diploma or GED equivalent required.
• Technical school or formal apprenticeship may be required.
• Requires the knowledge, skills, and abilities to work with personal computers, player tracking systems, gaming devices, safety equipment and other identified equipment.
• Requires basic knowledge of Microsoft Office, Excel, Word and Outlook
• Minimum of 2-year electronic experience.
• Ability to repair and maintain electronic gaming equipment.

Physical Demands and Work Environment

• The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have manual dexterity necessary for repair of electronic equipment.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl in excess of 4 hours. The employee may occasionally be called upon to lift and/or move up to 200 lbs. with assistance and push, pull, or drag up to 150 labs with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.

Licenses, Certifications, Registration : Requires a Professional Occupational License.