Local Site Support (LSS) Technician
Kutir Technologies
Local Site Support (LSS) Technician - Caguas, Puerto Rico
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Location: PR-Caguas-West Industrial Park (On-site)
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Schedule: Monday Friday, 8:00 AM 5:00 PM
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Role Overview: Provide hands-on end-user IT support, local office infrastructure maintenance, asset management, and project-based site support in close coordination with remote Level 2 (L2) teams.
1. User On-Prem IT Support
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Provide basic troubleshooting for desktops, laptops, mobile phones, printers, and peripherals across Windows, macOS, and Linux.
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Provision, deprovision, clean, and re-deploy corporate devices.
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Replace damaged equipment with temporary loaner units per corporate guidelines.
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Coordinate with remote L2/EComputing and EMM teams during escalated troubleshooting.
2. Office IT Infrastructure & Hands-On Support
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Perform basic troubleshooting, installation, and cabling for connectivity, printing, voice, Wi-Fi, and LAN.
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Install, test, and remove core network devices (switches, routers, access points, Out of Band, Firewalls, NAC, Secnet).
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Support smart office sensors, digital signage, smart metering, and AV/print equipment in coordination with remote AV teams.
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Escort third-party vendors and service providers into local data/network rooms.
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Assist with internal/external audits, SOX, and compliance reviews.
3. Asset Management & Logistics
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Receive, unbox, tag, register, and securely store hardware assets upon arrival.
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Image in-stock devices with standard OS builds and maintain accurate inventory records.
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Wipe retired devices and coordinate certified disposal/recycling processes.
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Handle warranty repairs and offsite tape management where applicable.
4. Project & Event Support
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Support office moves, physical equipment relocations, and hardware refresh programs.
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Assist with local business events, demos, and all-hands meetings on demand.
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Experience: 2 5+ years in On-Site IT Support, Desktop Support, or Field Engineering.
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Core Skills: Basic TCP/IP networking, Windows OS imaging, Active Directory/M365 basics, hardware unboxing/racking, and asset management.
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Key Soft Skills: Highly organized, strong communicator (B2+ English/Spanish), self-starter able to act as the "hands & feet" for remote L2 engineers.
Vacancy posted 2 days ago
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