Retail Lead

What you'll bring to the team

Retail Shift Lead ✨

Peppa Pig Theme Park Dallas

Looking for a leadership role that’s more exciting than traditional retail?

Join our team and help lead daily operations in a fast-paced attraction environment where every day is different.

Qualifications & Experience

What You’ll Do

• Lead frontline retail team members during daily operations

• Support guest experience and resolve guest concerns

• Coach employees and provide real-time feedback

• Help manage busy guest areas and retail flow

• Maintain clean, organized, and stocked retail spaces

• Support merchandising and inventory tasks

• Serve as a floor leader and step in wherever needed

• Help maintain safety and operational standards

What We’re Looking For

✔ Leadership or supervisory experience preferred

✔ Strong guest service and communication skills

✔ Comfortable leading in fast-paced environments

✔ Ability to coach and motivate teams

✔ Reliable, punctual, and highly accountable

✔ Comfortable making decisions under pressure

✔ Flexible schedule including weekends and holidays

Great Backgrounds For This Role

• Retail leadership

• Attractions

• Hospitality

• Guest services

• Entertainment venues

• Food & beverage operations

Qualifications

• High School diploma or GED required

• Previous lead, key holder, or supervisory experience preferred

• Guest-facing/customer service experience required

Benefits

The Perks of the Magic ✨

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

• ️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.

• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

• 401(k) Savings Plan: Build your future with our company-matched retirement program.

• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.

• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Pay Range

USD $17.75/Hr.

Submit a Referral (

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-TX-North Richland Hills

Job ID 2026-12662

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name Peppa Pig Theme Park Dallas - Fort Worth