Card Services Specialist

Compensation

$

Hours Per Week

40

Number Of Positions

1

Job Description

Job Title: Card Services Specialist I

FLSA Status: Non-Exempt

Department: Card Services

Hours of Operation: 40 Hours per Week

General Job Summary:

Provide clerical processing and customer service support for cards.

Organizational Duties and Responsibilities:

Support the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.

Support all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Answer incoming phone calls from internal and external clients

Monitor email inboxes, respond to requests via Outlook and phone

Setup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cards

Maintain and monitor card stock

Process credit card payments

Balance and reconcile General Ledger accounts

Audit fraud disputes and track Bank losses

Research and analyze card functionality for clients – address concerns and articulate issues/solutions

Other Functions (as needed):

Maintain procedural updates related to Cards (as needed)

Special projects as required

Working Conditions:

All job functions are performed daily at employee’s workspace using various computer applications and printers.

Minimum Job Requirements:

Education: High School diploma or GED

Experience: 1 year of banking experience preferred

Specific Skills:

Ability to communicate complicated ideas simply - in writing or verbally

Proficient problem-solving skills

Maintains appropriate risk exposure for Bank

Working knowledge of Excel, Outlook, and Word

Self-motivated, dependable, detail-oriented, and eagerness to learn

Specialized:

Operational knowledge of cards and software associated with production and maintenance of them

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment

Ability to sit for extended periods of time while working at a computer

Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment

Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person

Visual acuity sufficient to read computer screens, printed documents, and financial data

Occasional standing, walking, bending, or reaching

Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Place of Work

On-site

Requisition ID

49091