Technical Advisor II

Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Our team is growing, and we are seeking to fill a number of key positions within our organization including this full time Technical Advisor II opportunity in Hawthorne, CA.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. These hours will be subject to change as business needs dictates; weekends may be scheduled occasionally on an as needed basis.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Hourly rate is negotiable and will be determined by skills, knowledge, abilities, and experience.

Primary Responsibilities and Essential Functions of the Position:

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
• Responsible for continuous education on new dental products and fabrication technics.
• Responsible for documenting all customer interaction using company provided software.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Strong verbal and written communication skills
• Strong computer skills – MS Office Excel, Word, Outlook
• Detail-oriented – ability to manage multiple projects/assignments at one time
• Dependable, Team Player
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks

Minimum Education and Experience Required:

• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
• Knowledge of digital production such as CAD/CAM & IOS is preferred.
• Must possess great customer service skills to interact with Dentist.
• Intermediate computer skills are required.
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
• CDT is a plus but not necessary.
• A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience.
• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint).

Competencies

• Patience
• Attentiveness
• Clear communication skills
• Knowledge of the Product
• Ability to use positive language
• Acting skills
• Time management skills
• Ability to ‘read’ customers
• A calming presence
• Goal-oriented focus
• Ability to handle surprises
• Persuasion skills
• Tenacity
• Closing ability
• Empathy
• Willingness to learn
• Ability to Admit You Don’t Have the Answer
• Thick Skin

Hazardous Materials or Equipment Used:

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

Physical Requirements:

• May have long periods of sitting at desk and intermittently answer the telephone.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 0 to 10 lbs. may be required.
• Travel may be required up to 5 % of the time.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.