Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:
I opened my agency more than 30 years ago with a passion for helping people manage their risks, protect what matters most, and plan for their financial future. Today, our team of four continues to focus on building strong relationships and providing exceptional service to our customers.

I attended college and am proud to have a wonderful family, including grandchildren who keep life fun and rewarding outside of work. Over the years, I've enjoyed building a career centered around helping others while staying connected to the community I serve.

Our office culture is professional, energetic, and customer-focused. I'm looking for someone who enjoys building relationships, having meaningful conversations, and delivering outstanding customer service. The ideal candidate is positive, professional, and motivated to help customers while contributing to a supportive and successful team environment.

ROLE DESCRIPTION:
Thomas Ntuk - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.