Operations Manager

McWilliams — Operations Manager, Livingston, TX Operations Manager — Livingston, TX McWilliams is growing — and we're looking for a strong, decisive Operations Manager to lead from the front. This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and Plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture. If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience — this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and Plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance. Key Responsibilities Oversee day-to-day operations of HVAC and Plumbing teams to ensure timely project completion and service calls Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8 Monitor job schedules, labor costs, and resource allocation to drive optimal performance Manage budgets, expenses, and overall financial performance of the department Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations Ensure high-quality service delivery that meets or exceeds customer expectations Implement quality control measures to maintain industry standards and protect the company's reputation Oversee and ensure proper use of field service platforms such as ServiceTitan Serve as the primary operational leader and point person for the branch What We're Looking For Five (5)+ years of progressive leadership experience in residential HVAC and/or Plumbing Strong understanding of service, installation, sales, and operational best practices Demonstrated success managing P&L in a residential service environment Ability to balance strategic thinking with hands‑on execution Highly organized with strong operational discipline Strong communicator who can motivate teams and hold them accountable Experience leading through growth and change preferred Compensation & Benefits Competitive base salary Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Leadership development and growth opportunities within a growing platform If you're ready to build teams, drive results, and lead a branch to the next level — we're ready to talk. #J-18808-Ljbffr