Director, Consultant Relations

ABOUT THE ROLE:

The Director of Consultant Relations at Rightway will be instrumental in expanding and deepening our relationships with key consultants and advisory firms in the healthcare and employee benefits space. With a focus on driving significant business growth, this role will manage and cultivate existing consultant relationships, consistently working in the field to build new connections and strengthen existing ones. By leveraging these relationships, the Director of Consultant Relations will help increase our top-of-funnel opportunities, improve funnel conversion to finalist, and boost our win rate. This position is critical in ensuring that Rightway’s PBM, Care Navigation, and Unity products are effectively positioned within the consultant community to drive market success.

WHAT YOU’LL DO:

• Manage and cultivate a portfolio of consultant relationships, working actively to strengthen existing partnerships and build new ones. Ensure consistent and effective communication of Rightway’s value proposition to position our solutions as top choices for their clients.
• Lead efforts to expand Rightway’s presence within the consultant community, strategically targeting and engaging consultants who influence decision-making within key market segments. Develop and implement a business plan to increase consultant-driven opportunities and revenue.
• Work closely with internal teams, including Sales, Client success and Marketing, to ensure alignment between consultant engagement efforts and Rightway’s broader business goals. Incorporate consultant feedback into our go-to-market strategies to enhance product offerings and positioning.
• Regularly travel to meet with consultants, actively engaging in the field to nurture relationships and uncover new business opportunities. Use these interactions to drive growth in our sales pipeline and enhance consultant advocacy for Rightway’s solutions.
• Provide concierge level service to consultants, serving as a single point of contact to resolve issues, answer questions, and generally support clear lines of communication between Rightway and our consultant partners to improve relationships and build trust.
• Go to market strategy: Work with VP of Consultant Relations to identify opportunities with various broker agencies to prioritize engagement and opportunities.

WHO YOU ARE:

• Bachelor’s degree
• 5+ years of experience in consultant relations, consulting, business development, or a related role within the healthcare or benefits industry, with a proven track record of managing and growing relationships.
• Strong ability to develop and execute strategic plans that drive business growth, with a data-driven approach to optimizing consultant engagement and sales outcomes.
• Deep knowledge of the healthcare benefits landscape, including PBM, point solutions and related services, with a strong understanding of the consultant community’s dynamics.
• Excellent interpersonal skills and the ability to inspire and motivate others.
• Exceptional communication and presentation skills, with the ability to engage consultants and internal stakeholders at all levels.
• Analytical skills a must. Ability to review and analyze data in Salesforce and to inform strategic decisions.

IDEAL:

• Master’s degree
• Experience in the direct care navigation and/or PBM space

COMPENSATION:

Base Salary: $130,000-$170,000/yr

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $300mm from investors including Khosla Ventures, Thrive Capital, Francisco Partners, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.