Program Assistant ( Part-Time)

Job Title: Program Assistant Department: NC Pre-K Reports To: Director of Children & Family Services Direct Reports: N/A FLSA Status : Non- Exempt Date: 09/2025 Position Summary Under the Director of Children & Family Services supervision, the Program Assistant will assist with program operation. Program support will include data processing, data entry, and report generation. This position is also responsible for Pre-K application intake, providing family and customer support at SSFC's front office.

KEY RESPONSIBILITIES

Application Support and Customer Service Assists all families with the intake and application process for all subsidized childcare programs via: Phone communication In-person support Process Pre-K applications: Input applications submitted in person and online Return calls to parents inquiring about Pre-K or Subsidies Programs NC Pre-K Program Support Support Director of Children & Family Services with: NC Pre-K enrollment process Editing and distribution of applications Eligibility criteria verification Placement procedures implementation Vacancy request responses Parent communication Diaper Bank Operations Assist with managing inventory & distribution protocols Maintain records Ensure regulatory compliance Additional Duties Attend required meetings and training Follow all SSFC policies and procedures Perform other duties as assigned by supervisor Attend training related to: Quality preschool education Customer service NC Pre-K requirements Qualifications Required High School Diploma or equivalent Preferred Associate degree in early childhood education/development or related field Spanish language fluency (speaking, reading, writing) Two years office/administrative experience with comparable duties Valid North Carolina driver's license One year customer service experience

CORE COMPETENCIES

Technical Skills: Office computer packages proficiency (spreadsheet, word processing, databases) Ability to analyze monitoring report information Planning and coordination capabilities Professional Attributes: Work effectively under minimal supervision Manage multiple tasks under varying deadlines Communicate effectively with stakeholdersPresent information in appropriate written formats Knowledge Requirements Microsoft, Excel, PowerPoint, Outlook Experience working with Spanish-speaking community members (preferred)

PHYSICAL REQUIREMENTS

Basic operational skills (fingering, grasping, talking, hearing) Extensive use of hands and arms Ability to sit, stoop, kneel, crouch, or crawl Sedentary work capacity (up to 10 pounds force occasionally) Visual acuity for computer operation Office mobility for computer access Direct Reports: N/A Job Type: Part-Time (24 hours per week) Salary: $18.50 - $20.56 per hour Location: Winston-Salem, NC 27106 (reliable commute required) Benefits This is a part-time position and, according to the SSFC Employee Manual, only qualifies for the following benefits: SEP IRA Retirement Plan: Eligible after three months of employment. Holidays: Entitled to a pro-rated number of paid holidays. Bereavement Leave: Eligible for paid bereavement leave. Child and Family Involvement Leave: Eligible for pro-rated paid leave for child and family involvement activities. Benefits: will be pro-rated based on the number of hours worked and/or scheduled per week. #J-18808-Ljbffr Smart Start of Forsyth County, Inc.