Account Manager, Healthcare Congresses

OurCompany Unbridled puts people first, and it’s embedded into our culture. Our job is to connect companies with their people through engaging and impactful services, from event management to production and creative services. Our values drive everything we do, and we believe in fostering a culture of authenticity and radical generosity. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process. Job Description The qualified candidate for Account Manager will have long‑term career goals within pharmaceutical congress and medical meeting and event management with the intent of maintaining and growing business, as well as managing an account team as it pertains to assigned accounts. They will be equipped with the experience, and motivated, to consult strategically with pharma clients to promote Unbridled services, develop business within the client account and expand Unbridled’s exposure to other new business. Candidates should be extremely self‑motivated, driven, committed and a dedicated team player. This position will focus on domestic and international pharmaceutical clients and must understand the lifecycle of commercial meetings on a global scale, HCP/customer engagement meetings, and congresses. Successful candidates will have the following: 7+ years domestic and international meeting or event planning experience, including: Pharma congress management experience Consulting clients on strategic congress planning and management Experience in U.S. and international congresses, satellite symposia, and exhibitions On‑site operation including staff management at large‑scale congress events Thorough understanding of hotel spend caps, regulatory codes, HCP, EFPIA, and pharma code Knowledge of regulatory sign‑off within a healthcare company Understanding of HCP reporting and reimbursements Familiarity with the lifecycle to drug development and congress strategy alignment Familiarity with the cadence of pharmaceutical meetings and congresses Knowledge of acronyms and terms used in pharmaceutical companies Managed high‑volume accounts with long and short lead times Hotel contract negotiation and sourcing through Cvent Menu planning in a regulated environment Meeting space management, ancillary meeting space management Budget creation and management, cost savings tracking Quarterly and EOY reporting Vendor management, attendee registration, rooming list management, transportation/manifest management Agenda design, content, production services and video production Excellent computer skills – Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint, Outlook), database management Expert level proficiency working within Cvent Effective, professional business communication skills – written, presentation, client contact Ability to manage a team of employees and oversee teams on larger or complex client‑specific projects while effectively delegating tasks Travel savvy – ability to travel 1‑2 weeks per month (on average, actual travel varies based on client requirements) Preferred, but not required: Industry affiliations – MPI, PCMA, SITE, others What you would be doing at Unbridled: Develop and maintain strategic global client relationships with pharma congress stakeholders while delivering high quality Ensure health of client accounts Develop account standards and processes while holding team accountability Maintain and grow account business and actively participate in renewal process Ensure quality performance of project teams assigned to specific projects Communicate with clients at all levels of organizations, written and conversational Financial responsibilities: Ensure budget accuracy and integrity Create program budgets Participate in program reconciliation Understand client financial objectives year over year Develop and maintain fiscal forecast for each account assigned Understand MSAs and SOWs Oversee online registration process and website development Actively work in Cvent to drive forward planning strategy Delegate tasks such as rooming list management while maintaining quality standards Ensure program resume is created and accurate On‑site staffing management, maintaining standards of service and image End of year reporting to include summary of congresses booked, destinations, number of attendees, cost per program by deliverable, cost savings, etc. Must embody the Unbridled brand and culture, including character, change, credibility, and community Comprehensive Benefit Package Salary Range: $90,000 – $105,000 + commission Health & Dental Insurance Vision Insurance, FSA & HSA Plan Options Life, Short‑Term & Long‑Term Disability Insurance 401(k) Plan with discretionary company match Employee Loan Program Generous PTO Including: 4 Weeks of PTO/Sick Leave 7 Holidays 3 Floating Holidays Flex Holiday Week 3 Days Community Service Leave Milestone Anniversaries & Sabbaticals PTO Exchange Program Paid Family & Medical Leave Monthly Parking Pass Professional Therapy Benefits Voluntary Pet Insurance Cell Phone Allowance Community Commitment We hire top talent from various backgrounds and intentionally cultivate a workplace of belonging where every team member is celebrated for who they are and where differing perspectives are valued. We are committed to creating a diverse, caring community where everyone can feel like they belong, no matter their race, ethnicity, religion, age, gender, sexual orientation, or ability. Come "Be you" with us. Equal Opportunity Employer Unbridled provides reasonable accommodation and/or modification to disabled individuals to assist in the application process. All qualified applicants will receive equal consideration for employment. #J-18808-Ljbffr