BDC Representative

This is your chance to be part of a thriving business where your skills will be rewarded, your ambitions supported, and your potential unleashed. If you have a passion for cars, enjoy building relationships, and thrive in a competitive setting, we want to hear from you! Our car dealership, located in the heart of Queens Blvd, NY & is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up.. The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering a premium customer experience consistent with our brand.. . Responsibilities Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally.. Respond to internet leads through the CRM in accordance with dealership response-time standards.. Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments.. Maintain a positive, professional demeanor and represent the Novo Motors with confidence and integrity.. Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service.. Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes.. Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM.. Verify lead source and lead type accuracy within the CRM for reporting and performance tracking.. Meet or exceed daily and monthly outbound call, appointment, and contact goals.. Maintain consistent follow-up on all assigned leads to maximize conversion opportunities.. Work closely with the Sales Team, Sales Managers, Service Manager's to ensure smooth handoff of appointments.. Communicate appointment details clearly to the sales and service teams to ensure a seamless customer experience.. Participate in training, coaching, and process improvement initiatives to continuously improve performance. Qualifications Prior experience in customer service, call center, BDC, or dealership environment preferred.. Strong phone presence with excellent verbal and written communication skills.. Comfortable handling high call volumes and digital communications.. Organized, detail-oriented, and able to manage multiple leads simultaneously.. Ability to work both independently and as part of a team.. Professional appearance and positive attitude.. Bilingual (English/Spanish) is a plus.. Benefits Competitive base salary plus uncapped commission opportunities.. Comprehensive training and mentorship to help you succeed.. A supportive and energetic team atmosphere.. Ability to Commute Elmhurst, NY 11373 (Required). Work Location In person. Job Type Full-time. Pay From $45,000.00 per year. Experience Business Development Center: 1 year (Preferred). Automotive Dealership: 1 year (Preferred). Language Spanish (Preferred). English (Required). Experience: Required Languages: English – Advanced. Spanish – Advanced Employment: Full-time Salary: from $45,000 yearly Benefits: Commissions About NOVO MOTORS: Our car dealership, located in the heart of Queens Blvd, NY, is seeking an ambitious, motivated, and customer-focused Salesperson to join our dynamic team! #J-18808-Ljbffr