Care Manager (SMI)

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Care Manager provides patients advocacy, outreach, education, clinical services. Skills and competencies required for the position include communication, cultural competence, training professional experiences, and education. The activities are tailored to meet the unique needs of the communities. This position includes no managerial or supervisory responsibilities.

KEY ESSENTIAL FUNCTIONS

Provide direct coaching, education, and advocacy in linking, engaging and retaining clients in services identified in the Plan of Care. Escort clients to appointments and provide and gather critical information, both in the field and in the office, with the goal of health and wellness promotion and a reduction in preventable negative health or social events. Elicit the support of all providers involved in a client’s care and ensure maximized communication among all parties via face‑to‑face contacts, phone calls, emails, case conferences, etc. Conduct vigorous outreach in identifying and locating potential clients either referred through the community or by the lead Health Home. Provide intensive care management services to clients living with chronic illnesses and their families/support systems and advocate aggressively for clients to obtain the full range of needed services and ensures coordination of these services. Ensures the timely completion of internal and external required assessments (Comprehensive Assessments, HARP Eligibility Assessment, Eligibility and Appropriateness Assessment, etc.). Ensures the timely completion of the initial Plan of Care and plan reviews based on Lead Health Home policy. Ensures the Plan of Care for each enrolled member includes quality SMART goals, interventions, and targets. Actively participate in supervision with clinical supervisor as scheduled and be prepared to discuss topics around caseload, engagement, productivity, work‑related concerns, barriers, trainings, etc. Complete all documentation timely ie; progress notes, comprehensive assessments, POC, consents, etc., in accordance with the BAHN, Health Homes and departmental policies. Complete and document productivity of a minimum of five unique and billable services per day. Responsible for the overall chart compliance of assigned caseload members. Demonstrate the ability to clearly articulate, verbally and in writing, the aims and goals of the Health Home program and the process to potential clients and community members and Acacia Network staff. Responsible for coordinating, attending, documenting all provider case conferences. Participate in quality improvement activities, projects, and reviews. Complete periodic requests for narrative or quantitative data reports for program review. Identify new sources of potential clients and conduct outreach presentations as requested. Meet regularly with supervisor and attend staff meetings. Be prepared to discuss clinical and operational issues impacting performance and program operations. Complete and submit daily activity log in accordance with departmental policies. Maintain and update caseload tracking tool. Escort clients to entitlement offices to gain, maintain or regain eligibility; Verify client eligibility through ePaces, as requested. Conduct outreach in accordance with Health Home policy via phone, letter, and field work to client/collateral/provider/ support system. to engage clients or strengthen connectivity. Conduct home visits monthly to members on caseload as needed to provide comprehensive care management services. Provide Diligent and Continued Search efforts to regain and maintain member engagement. Conduct appropriate screening and either performing or arranging for more detailed assessments when needed (e.g., high‑risk substance use or mental health related indicators, harm to self/others, abuse/neglect and domestic violence). This includes the CMA’s demonstrated ability to complete the required New York State Eligibility Assessment for Health and Recovery Plan (HARP) enrolled members. Attend Supervision with Supervisor and Operations Coordinator as scheduled and be prepared to discuss topics around caseload, engagement, work‑related concerns, barriers, trainings, etc. Assess and respond per agency guidelines to client complaints or grievances. Help maintain health and wellness and prevent secondary disease complications. Ensure community‑follow up to engage the client in care; promotes compliance with medical appointments and encourages client self‑sufficiency and empowerment. Coordinate schedule and appointments with Health Navigator to ensure client attendance at appointments or engage in outreach efforts. Organize fieldwork to maximize delivery of service to clients. Utilize company‑issued cell phone to stay in contact with members/ providers/ Health Home team on a 24‑hour basis. Coordinate, communicate and support members within serviced boroughs.

REQUIREMENTS

Bachelor’s Degree in one of the following fields is required: social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other human services fields preferred. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC) and two (2) years of Experience; OR 4. A Bachelor’s degree or higher in ANY field with either: three (3) years of Experience, or two (2) years of experience as a Health Home care manager serving the SMI or SED population Training requirements include: Excellent public speaking and presentation skills. Ability to communicate effectively orally and in writing. Ability to connect with others and forge strong relationships. Highly organized, motivated self‑starter. Excellent time management skills. Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines. General knowledge of organization, community and/or social service resources and programs. Bilingual – Spanish speaking a plus

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work‑life balance. We prioritize the well‑being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply. #J-18808-Ljbffr Acacia Network