Customer Care Agent - Beginner Level

We are hiring compassionate, service-driven professionals to support veterans and their families through virtual benefit consultations. This fully remote opportunity allows you to continue serving others while building long-term professional growth in a structured, supportive environment.

In this role, you’ll connect with veterans and families who requested additional information about available benefit programs, schedule virtual consultations, and guide them through their options with professionalism and care.

There is no cold calling, door-to-door outreach, or unsolicited prospecting.

What You’ll Gain

100% remote work environment from anywhere in the United States

Flexible scheduling that supports work–life balance

Warm inbound client interest — no cold outreach required

Weekly direct deposit

Performance-based bonuses and long-term renewal income potential

Comprehensive training and licensing support

Leadership development and advancement pathways

Equity opportunities for qualifying team members

A supportive team culture built on service, integrity, and mentorship

What You’ll Be Doing

Contact individuals who requested information about available benefit programs

Schedule and conduct virtual consultations through Zoom

Review supplemental benefit options with veterans and their families

Guide clients through enrollment with clarity, professionalism, and care

Maintain accurate digital documentation and follow-up communication

Provide responsive support throughout the client experience

Participate in team coaching sessions, mentorship calls, and professional development programs

Build strong client relationships through consistency and trust

Who Thrives Here

Service-minded professionals passionate about helping others

Strong communicators comfortable conducting virtual meetings

Organized individuals who work well independently in a remote environment

Veterans, military spouses, and individuals passionate about supporting the military community

Candidates comfortable using Zoom and cloud-based digital systems

Customer service, leadership, consulting, or sales experience is helpful but not required

Requirements

Must live and be authorized to work in the United States

Reliable high-speed internet connection

Windows-based laptop or desktop computer with functioning webcam

Must be physically located within the United States

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working-class families nationwide. Our remote-first workforce is built around service, mentorship, flexibility, and long-term professional opportunity.

Apply Today

If you’re ready to continue serving others while building a flexible, purpose-driven remote career, apply today to learn more about joining AO Globe Life.