Senior Customer Success Manager

Senior Customer Success Manager

Join EQS as a Senior Customer Success Manager and partner with enterprise compliance leaders who are building stronger, more transparent organizations. In this role, you will own strategic relationships with high-value customers, guide complex compliance technology transformations, and help shape how EQS scales Customer Success in North America. You will combine executive advisory, commercial ownership, and cross-functional leadership to make customer impact measurable and lasting. EQS Group is a leading international cloud software provider in the areas of Compliance & Ethics, Data Privacy, Sustainability Management, and Investor Relations. We help thousands of companies worldwide to cultivate trust by simplifying complex processes, ensuring transparency, and enabling clear communication with stakeholders. Our success is built on our people. We bring together talented individuals who care about doing meaningful work, take pride in what they do, and support one another to achieve more together. We believe passion and trust aren't just values—they're at the core of how we operate, every day. Our mission is to Create Trusted Companies. If you share our passion for our mission, we'd love to have you help us turn it into reality.

As we continue to grow our North American presence, this role is critical to helping enterprise customers realize the full value of EQS Compliance & Ethics solutions. You will act as a trusted advisor to senior stakeholders, drive adoption across complex organizations, and contribute to the next stage of our Customer Success practice.

Must have:

• 6–8+ years of experience in enterprise Customer Success, Strategic Account Management, Management Consulting, or a comparable customer-facing advisory role.
• Proven success managing strategic enterprise accounts, ideally with portfolios including customers above $250K ARR, and a strong track record in retention, expansion, and value realization.
• Executive presence and the ability to advise, influence, and build trust with C-suite and senior stakeholders in complex organizations.
• Strong understanding of compliance, ethics, risk management, legal operations, regulatory technology, or adjacent enterprise SaaS environments.
• Experience building business cases, defining success metrics, running executive business reviews, and translating product usage into measurable customer outcomes.
• Strong cross-functional leadership skills, with the ability to coordinate internal teams around complex customer needs, escalations, renewals, and growth opportunities.
• Confident working with CSM and revenue platforms such as Gainsight, Salesforce, or comparable systems.
• Fluent English communication skills, written and spoken, at C1 level or higher.
• Willingness to travel occasionally for strategic customer engagements, advisory boards, and industry events.

Nice to have:

• Experience supporting global enterprise deployments, multi-stakeholder change management, or large-scale SaaS adoption programs.
• Familiarity with regulatory frameworks such as the EU Whistleblower Directive, SOX, FCPA, GDPR, SEC whistleblower programs, or related ethics and compliance standards.
• Background in compliance program assessment, maturity modeling, risk advisory, or value consulting.
• Experience mentoring CSMs, contributing to CS playbooks, or leading team-wide improvement initiatives.
• Thought leadership, customer advisory board, webinar, or industry speaking experience in compliance, ethics, risk, or enterprise SaaS.

Join the EQS Group team and be part of a welcoming and forward thinking workplace. We embrace a wide range of experiences and perspectives and are committed to fostering an inclusive environment where every team member can thrive. We are proud to be an equal opportunity employer and encourage individuals from diverse backgrounds to apply.

Compensation: The expected base salary range for this role is $105,000 to $130,000 USD, depending on experience, skills, and qualifications. This role is also eligible for a variable bonus or incentive plan with a 20–25% target, based on individual and company performance.