Residential Support Staff

Job Description

Job Description

Homeless Solutions' motto is: "A Hand UP, Not a HandOUT". As an organization, we pride ourselves in providing people in need with the tools they need to succeed. From financial education to career preparation, housing navigation assistance and childcare scholarships, mental health and addiction support, and so much more, Homeless Solutions has a vast menu of services that help our guests achieve financial self-sufficiency and housing stability, all of which would not be possible with our dedicated and compassionate staff.

The Residential Support Staff at Homeless Solutions, Inc. is responsible for providing client services to assist in the safe and effective operation of our Shelter facilities. This role is an on-site, hourly, non-exempt position reporting to Shelter Operations Coordinator.

The hours for this role are 4:00 pm-12:00 am Days are flexible. 

All applications must be made via the link below:

Duties and Responsibilities will include working with Case Management Staff to understand the individual needs and services for shelter clients to best facilitate their success in our programs, as well as:

Completing routine reports and other administrative tasks, such as:

1. Daily census / attendance sheets
2. Incident Reports
3. Scanning and emailing daily communication reports and other documents to internal and external parties
4. Fielding phone calls, responding to emails, and handling other front desk operations including screening and admitting visitors, checking guests in, and monitoring security cameras
5. Provide clerical assistance for programs in support of case management staff as requested
6. Transporting clients in agency vans to childcare centers, job sites, transportation hubs, and other social service related appointments and functions.
7. Administering drug and alcohol tests to shelter guests as needed
8. Completing routine medication monitoring.
9. Perform regular basic cleaning protocols to facilitate a healthy physical environment and to prevent the spread of infectious diseases.

Requirements

• High School Diploma
• Minimum one year experience in residential facilities preferred.
• Knowledge, skills and abilities
  • Valid NJ driver's license required
  • Clean driving record 
  • Experience driving 15 passenger vans or other passenger vehicles a plus
  • Good oral, written and basic computer skills
  • Regular and predictable attendance and reliable transportation are required during the scheduled hours for this position.
  • Physically capable of lifting and carrying supplies, up to 30 pounds
  • Ability to occasionally move about inside the residential housing facility, including navigating stairs and ramps.
  • Ability to perform the responsibilities of this role on site at all HSI facilities.
  • Clarity of vision at close and long range.
  • Bilingual English/Spanish is a plus, but not required.
  • Flexible schedule is a plus.

Full time permanent staff of Homeless Solutions are eligible to enroll in company sponsored medical, dental and life insurance coverage plans in accordance with HSI policies. In addition, all staff are eligible immediately upon hiring to participate in a 401k retirement savings plan, including up to a 6% company paid match. Generous PTO plans include paid personal, vacation and sick leave as well as 10 floating holidays annually.

HSI is an equal opportunity employer, and we appreciate and celebrate the diversity of our staff. We believe that diversity not only includes race and gender, but also age, disability status, veteran status, sexual orientation, religion and many other parts of an individual's identity. HSI recruits, hires, trains, promotes, compensates and administers all policy and actions with equal opportunity for all employees and applicants. The points of view of all of our staff are important, and supporting a culture of inclusion is everyone's responsibility.

• Satisfactory results of applicable periodic background checks is a requirement.