Concierge

Job Description

Job Description

Kemper Development Company, located in the heart of Downtown Bellevue, is family-owned and fifth-generation company. Building community and fostering cultural growth has been a legacy of the Freeman family for over seven decades. This dedication to the betterment of Bellevue as a place to live and work and the creation of community-centric developments has and will always be the hallmark of the Freeman family and Kemper Development Company. 

We are currently looking for individuals that have a strong work ethic that upholds the values and goals of the company by performing their job to the best of their ability. You will be a great candidate if you are dependable, respectful, productive, and a good team player.

Employees in this classification perform service and administrative level duties as Concierge serving Two Lincoln Tower. Work varies but is generally governed by company policies as described in the current Employee Policy Manual, regulations, and operating procedures. Job performance is reviewed regularly.

The Concierge is expected to act with a great deal of independence and initiative in daily performance of his/her duties, continuously demonstrating and maintaining proficiency in all related tasks. The Concierge will be an organized, energetic, self-starter with outstanding concierge and customer service skills, with the ability to multi-task, to react with appropriate levels of urgency to situations and events that require quick response with superb communication and problem-solving skills, to take ownership in all aspects of work and is passionate about providing five-star hotel quality service. The Concierge will be tested on his/her knowledge and be asked to demonstrate certain skills at regular intervals. Proficient English reading and writing skills and verbal communication skills are required. 

Required knowledge abilities and skills

The Concierge must display and maintain the following abilities and skills as a minimum requirement of the position. 

• Proven ability to operate in a fast-paced, demanding environment while maintaining calm.
• Proven ability to multi-task and prioritize.
• Ability to translate 2LT’s vision for resident relations and customer service to all staff and constantly model our brand of luxury customer service.
• Ability to work individually, as well as within a team and a team-centric environment
• Self-motivation and strong initiative to accomplish goals, with a strong sense of responsibility.
• Comfort with asking questions of residents or staff to get to the source of any issue or question.
• Thorough knowledge of Microsoft Office: Word, Excel, and Outlook and a desire to improve these skills.
• Reliability, diligence, dedication, resourcefulness, and attention to detail.
• Strong English verbal and written communication skills and a willingness to improve upon these skills.
• Ability to understand, remember and carry out written and oral instructions.
• Ability to solve problems creatively and to think outside the box.
• Thorough knowledge of the layout of all properties and entities within the Bellevue Collection. 
• A curiosity for new places, interesting things, restaurants, entertainment, places to enjoy in the area.

As a Concierge, you will: 

Within assigned areas of responsibility, this position requires the following. Other duties and projects will be assigned as needed.

• Represent KDC and the 2LT Staff with professionalism and excellence in your role.
• Follow all 2LT Service Standards and protocol, along with any training that is specifically provided.
• Take responsibility for the building presentation: make sure walk-throughs are thorough and completed and the building is always operating at the highest level possible. 
• Welcome and acknowledge every resident and guest politely, eye contact, and a friendly verbal greeting, using names when possible.
• Maintain organized, neat, and consistent presence at lobby workstation.
• Respond to residents, guests and visitors request that may include but not limited to: restaurant reservations, recreation requests, floral orders, premium tickets for entertainment events, car service reservations, babysitting, dry cleaning, mail, notary, repairs, etc. by making arrangements with designated vendors or identifying appropriate providers according to KDC standards.
• Respond to special requests from residents/guests with unique needs.
• Anticipate services needed by asking questions to better understand needs and by watching/listening to preferences and acting on them whenever possible.
• Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight residents, and build trust.
• Accurately and timely submit work orders to other departments as needed.
• Gather, summarize, and share information about the property and the surrounding area amenities including special events and activities.
• Maintain resident security: Announce all visitors, contractors, etc. to residents before allowing them to access to the building. Permit access only to authorized visitors.
• Answer telephones using Two Lincoln Tower phone etiquette guidelines
• Speak to residents, guest, and co-workers using clear, appropriate, and professional language.
• Handle sensitive issues with employees, residents, and guests with tact, respect, diplomacy and confidentiality.
• Support all co-workers and treat them with dignity and respect.
• Provide refreshments to guests as requested.
• Manage amenity room schedules and organize and clean up rooms as needed.
• Troubleshoot technology issues as they arise. Request assistance from IT as needed.
• Ensure all systems are ready for use during operating hours and properly turned off as needed.
• Report any issues (building or resident), challenges, or other concerns to the 2LT management team timely and with full detail.
• Assist the leasing team as needed.

Physical Demands typically involve, but are not limited to:

• Primary functions require sufficient physical ability to work in an office setting and operate office equipment with extensive keyboarding and manual dexterity. CONTINUOUS standing or sitting, coupled with upward and downward flexion of neck, side-to-side turning of neck, and reaching with hands and arms; light to moderate finger pressure and tactile sensitivity sufficient to accurately manipulate keyboard, equipment controls, and office equipment; and pinch grasp to manipulate writing utensils. FREQUENT lifting of standard supplies and materials, such as maps, binders, clipboards, portable radios and objects weighing up to 10 lbs., reaching and stretching followed by standing from seated position and walking short to long distances as needed. OCCASIONAL kneeling, bending and squatting; lifting and carrying of objects weighing 11-25 lbs. and pushing and pulling objects weighing up to 10 lbs.
• See in the normal visual range, including color, depth perception and the ability to adjust focus, with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. See, read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communications formats.
• Hear, understand, and respond to verbal information in person or by phone. Hearing capability must be in the normal audio range with or without correction, in order to fulfill the requirements of this position.

Qualifications:

• Minimum High School Diploma or GED. 
• 1-2 years’ experience in a customer service role, preferably within the hospitality industry.
• 1 year experience using Microsoft Office, particularly Outlook, Word, and Excel.

Benefits:  

• Paid Sick time
• Paid Holidays
• Annual Bonus
• 401K
• Free Parking 
• Medical, Dental, and Vision Benefits

Schedule:  TBD

  Pay: $24/hr. 

This job description reflects management’s assessment of essential functions. It does not restrict the tasks that may be assigned nor is it considered a contract of employment. Kemper Development Company, (KDC), and their employees are free to terminate the employment relationship at any time without cause or notice. This at-will employment relationship cannot be altered except by written agreement executed by the employee and the President of Kemper Development Company. This policy will be strictly adhered to and is for the benefit of both the employee and KDC.