GUEST SERVICES REPRESENTATIVES

Job Title

Duties

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Ensure front desk area and lobby remains clean.

Qualifying Experience: Have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to communicate. Must meet state and legal age requirement for sale of alcoholic beverages.