Program Analyst

Job Title

Compensation Service Program Analyst

Job Description

Specific duties include:

• Incumbent provides technical guidance while overseeing the Compensation Service (CS) digital footprint, including but not limited to SharePoint, Power Platform, and web services. Expands the ability to leverage technology to develop solutions to meet CS and agency requirements, ensuring solutions align to governance policy.
• Incumbent maintains and executes applicable provisioning, configuration, and decommissioning policies and procedures for SharePoint Online solutions. Develops and customizes online solutions using SharePoint, Power Apps, Power Automate (formerly Flow), Power BI, and any other technology determined to meet the needs. Administers SharePoint Online site collections, including permissions management, content management, and site configuration. Collaborates with agency stakeholders to gather requirements and design innovative solutions that leverage SharePoint, the Power Platform, and additional technology, automating processes and improving efficiency. Provide expert advice to senior management, key stakeholders and organization staff on the Power Platform and other automation.
• Incumbent manages the organization's Power Platform function, integrating workflows, forms with SharePoint Online, ServiceNow, and other business systems. Configures and maintains integration between SharePoint Online, Power Platform tools and other Office 365 applications, such as Teams and OneDrive. Troubleshoots and resolves technical issues related to SharePoint Online and the Power Platform, including but not limited to upgrades, migrations, and outages. Stays up to date with the latest trends, features, and best practices in SharePoint Online and the Power Platform.
• Incumbent keeps abreast of technological developments to advise on alternative solution paths and maintains current technical expertise. Coordinates with other Digital Resources Management team members to ensure that there is adequate backup to meet organization's needs. Provides support for CS Internet/Intranet Web applications and/or Internet/Intranet web pages. Ensures the completion of maintenance, security updates and administrative work to keep Web-related servers operational.
• Incumbent manages and monitors the performance, capacity, availability, serviceability, and recoverability of developed solutions to meet customer expectations and requirements. Designs data reporting and decision support tools to help measure and enhance CS efficiency and efficacy. Develops and uses national tools and knowledge products, including surveys, databases, reports, database applications, and tracking and monitoring systems. Performs analysis to validate data, ensuring the accuracy of information delivered. Designs or assists with procurement of data inputs, systems, and display formats to ensure that CS staff can quickly see trends and outcomes. Completes recurring reporting and monthly operation update reporting, determining the best modality to ensure understanding and effective use of the data presented.
• Incumbent provides technical assistance, accurate evaluation, direct support, and summary reports to leadership in all matters relating to the application of planning systems and management systems to meet agency requirements. Ensures that accurate, appropriately concise, and timely information is available to management and policy officials.

Work Schedule: Full time, Monday through Friday, 8:00AM - 4:30PM. Compressed/Flexible: Not Available. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst; PD: 41591A. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required

US Department of Veterans Affairs