General Manager (Bilingual)

General Manager

As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach, develop, and lead your team to reach Company objectives and serve as the trusted face of the store, helping to build brand recognition and drive business. Along the way, we'll provide you with a training and development program to help you move your career forward.

Responsibilities include overseeing, coaching, and developing all store team members to build new business and maintain store profitability. This includes training team members on systems, policies, compliance, account management, recovery, and daily performance reports. Manage overall store performance by meeting or exceeding company performance standards, including key performance indicators (KPIs). Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events. Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures. Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations. Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the company. This includes overseeing store planograms and ensuring seasonal and/or promotional marketing materials are displayed properly. Utilize personal vehicle to complete bank deposits and other company business throughout the workday. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels. Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the company. Speak with your recruiter for the most up-to-date hourly requirements.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

TitleMax® is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 900 locations spanning 14 states.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.