Ambulance Operator

*Must attend our next available EMS Academy to obtain EMT-Basic license*

* TN has a state requirement to obtain your EMT certification within 1-year of employment. *


Definition:
• Provides scheduled and unscheduled medical transportation services and delivers the passenger to the appropriate location.
• Responds to hospitals, nursing homes and other locations to provide medical transportation services.
• Provides safe medical team and/or passenger movement from/to wheelchair/stretcher at home, hospitals, nursing homes and other facilities.
• Provides passenger safety monitoring, enroute to destination and during transportation to, from and/or between facilities.
• Provides passenger monitoring per state law, adhering to company, local, regional, and state guidelines.
• Performs other duties as directed.

Reports To:
• Field Supervisor or Operations Manager as appropriate for all operational activities.

Specific Duties:
• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Ensures that vehicle and all equipment is ready for use at the beginning of each shift and after every call. This includes appropriate cleaning and disinfecting of the interior and exterior of the vehicle; appropriate cleaning and disinfecting of equipment; inspecting; restocking and completing daily checklists of the vehicle and equipment; and performing some routine maintenance.
• Ensures security of buildings, vehicles, equipment, medications, and all other company property.
• Performs daily inspections of their base and/or station for cleanliness. Then performs the appropriate housekeeping duties to ensure their living quarters are clean, free from clutter and sanitary always.
• Maintains appropriate communications with company dispatch, medical control and other agencies via radio, data link, pager or cell phone as required.
• Be knowledgeable as to local geography to include location of hospitals, public venues as well as local streets and highway systems.
• Responds to hospitals, nursing homes and other locations to provide courier and medical transportation services.
• Provides safe passenger movement from/to wheelchair/stretcher at home, hospitals, nursing homes, airports, and other facilities.
• Provides passenger safety monitoring, enroute to the hospital and during transportation to, from and/or between facilities.
• Provides passenger monitoring per state law, adhering to company, local, regional, and state guidelines.
• Appropriately and safely delivers the passenger to the appropriate medical facility.
• Always acts in the best interests of high-quality passenger care, in the best interest of the passenger, and in such a manner to reflect credibly on the company and the professional reputation of the Driver.
• Always acts with his/her personal safety in mind, as well as the safety of his/her partner, the passenger, other personnel, bystanders, and any other public safety personnel present.
• Accompanies passenger to their destination, continuing to provide appropriate monitoring and passenger advocacy until the responsibility for the passenger has been transferred to an appropriate medical professional and a report has been given.
• Completes and signs all appropriate documentation for every response and transport.
• Obtains complete medical histories and billing information for all passengers and/or cargo transported.
• Always maintains security and privacy of all company and passenger information in accordance HIPPA and all other local, state, and federal regulations.
• Adheres to Universal Precautions/Body Substance Isolation when dealing with passenger contacts. Is familiar with and practices the Infection Control policies and procedures of company.
• Accepts responsibility for recertification in CPR and First Aid and for other required licenses and certifications as required by company, local, regional, and state policies, regulations, or laws.
• Reports to assigned shifts on time, properly groomed in uniform and on time unless the proper notification has been made. Remains on-duty and in proper uniform until properly relieved.
• At all times sets an example of professionalism and leadership for others to follow. Places passenger care excellence and safety above all else.
• Performs other duties as directed by management.

Minimum Requirements:
• Must possess a high degree of personal integrity and responsibility.
• Currently licensed, certified, or registered by the appropriate state agencies.
• Currently certified in CPR by the AHA or other appropriate organization.
• Currently certified in First Aid by the ARC or other appropriate organization.
• Must become certified as an Emergency Medical Technician within one year of hire.
• Must have valid driver's license with appropriate level of state endorsements. (F endorsement required for state of TN).
• Currently has a clean driving record as approved by company vehicle liability insurer.
• Most successfully complete a CEVO ambulance driver safety classroom and practical course.
• Must have the ability to work effectively with minimal supervision, using good judgment.
• Must have the ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel and medical staff.
• Must have the ability to interact effectively and professionally with passengers, customers, clients, family members, bystanders, and the general public in such a manner as to reflect positively on the company.
• Must demonstrate a level of skill and ability consistent with the provision of high-quality passenger care.

Physical Requirements:
• The ability to pass a DOT physical.
• The ability to reach, push and pull.
• The ability to sit or stand for long periods of time.
• The ability to walk up and down stairs without difficulty.
• The ability to bend, stoop, squat and kneel for long periods of time.
• The ability to walk one quarter of a mile without difficulty.
• The ability to complete all job duties during any and all hours of the day and night.
• The ability to lift and maneuver 150 pounds without difficulty.
• The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.