Director of Operations

Job Description

Job Description

Director of Operations

Southern Appalachian Ronald McDonald House Charities

Johnson City, Tennessee

Southern Appalachian Ronald McDonald House Charities is seeking a compassionate, organized, and mission-driven leader to serve as our next Director of Operations. This key leadership role oversees the daily operations of the House while helping provide comfort, support, and care to families with critically ill or hospitalized children.

The Director of Operations works closely with the CEO and leadership team to ensure the House operates efficiently, safely, and compassionately while maintaining a welcoming environment for guest families, volunteers, staff, and community partners.

About the Role

The Director of Operations is responsible for:

• Overseeing day-to-day House operations and guest services
• Supervising operations staff and supporting a positive team culture
• Managing volunteer coordination and engagement
• Overseeing facility maintenance, safety, housekeeping, and vendor relationships
• Supporting family-centered programming and operational systems
• Assisting with budgets, reporting, and operational planning
• Helping ensure an exceptional experience for guest families during difficult times

What We’re Looking For

Qualified candidates should possess:

• Strong leadership, communication, and organizational skills
• A compassionate and service-oriented mindset
• Experience managing teams and multiple priorities
• The ability to thrive in a fast-paced, mission-focused environment
• Professionalism, emotional intelligence, and problem-solving ability

Preferred qualifications include:

• Bachelor’s degree in business, nonprofit management, hospitality, healthcare administration, social work, or related field
• Minimum of three years of leadership or management experience
• Experience in nonprofit operations, hospitality, healthcare, guest services, or volunteer management

Why Join Us?

At Southern Appalachian Ronald McDonald House Charities, you will have the opportunity to make a meaningful difference in the lives of families across the region while working alongside a dedicated and caring team. Our mission-centered culture values compassion, collaboration, integrity, and service.

This position offers the opportunity to:

• Lead meaningful operational and guest service efforts
• Help families during some of the most challenging times in their lives
• Work within a respected nonprofit organization with strong community partnerships
• Be part of an organization growing its impact throughout East Tennessee & SW Virginia