Guest Services Member

Job Description

Job Description

The Guest Services Member is responsible for the gate house and reception area in the WCBR lobby area and provides a visual security presence to ensure that all residents, staff and visitors of WCBR have a safe and pleasant experience while visiting the campus. This is demonstrated through being the communication center point of the community. 

 

The starting hourly pay range for this position is $17.39 to $19.00. Pay rates are determined based on years of relevant experience. This is a part-time position. Shift times will vary based on organizational needs. 

Responsibilities

• Responsible for making a good first impression, which can impact the success of the organization for a long time.
• Responsible for answering and routing calls, greeting resident and visitors, handling inquiries, and providing information.
• Monitor all apartment and cottage life safety systems, i.e. smoke detectors, emergency pull cords, living unit telephones and initiate emergency procedures as necessary.
• Conduct rounds to ensure a safe and pleasant experience.
• Monitor both vehicular and foot traffic in and around the WCBR campus.
• Assist in transporting residents to various locations as needed during emergencies.
• Respond to all fire, health and other emergencies according to WCBR policies.  Assist and guide police, fire and other emergency personnel as needed.  Investigate incidents and file reports as appropriate.

Qualifications

• Experience in Guest Services or Hospitality setting.
• Typically the Guest Services Member is the first line of employees that residents and guest visitors interact with, so a friendly, professional, and helpful attitude is required.
• Basic typing skills and basic knowledge of PC and word processing software required.
• Excellent communication skills.
• Available to work evenings and weekends as required.

Requirements

• Must have a valid Virginia Driver's license with clean record.
• Current CPR and First aid certification.
• High school diploma, GED or equivalent years of experience.