Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hourly pay plus commission/bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been part of the State Farm family since 1995 and opened my agency in 2007. As a graduate of Towson Universityand a lifelong Maryland resident, I take great pride in serving the community I call home. Helping local families protect what matters most and preparing them for the unexpected is something I genuinely enjoy and find incredibly rewarding.

Our agency is built on relationships, trust, and a commitment to doing what’s right for our customers. We strive to create a welcoming environment where team members can grow professionally while making a positive impact in the lives of the people we serve.

We offer a 401(k), health benefits, and a strong focus on work-life balance because we believe supporting our team is just as important as supporting our customers. We’re looking for individuals who are motivated, customer-focused, and eager to build meaningful relationships while growing their careers in a supportive and rewarding environment.

ROLE DESCRIPTION:
Danielle Leonard - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

 
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. 

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.