Customer Service Specialist (Financial Services)

*Customer Support Representative* (Financial Services / Lending Industry) Centennial, CO - 100% Onsite Work About the Opportunity Join a fast-growing leader in the credit union and consumer lending industry that helps connect borrowers with affordable financing solutions. This organization is passionate about supporting communities through the "people helping people" philosophy and has built a reputation for investing in employee development, career growth, and exceptional customer service. This is an excellent opportunity for customer service professionals who thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer experiences. Position Overview As a Customer Support Representative, you will serve as a key point of contact for borrowers, dealerships, credit unions, and internal stakeholders. You will resolve inquiries, troubleshoot issues, educate customers on products and systems, and work toward first-call resolution whenever possible. The ideal candidate has a strong customer service experience, excellent communication skills, and the ability to remain professional while handling challenging situations. Key Responsibilities

• Answer incoming customer calls promptly while maintaining service level expectations
• Make outbound calls to borrowers, dealerships, and credit union partners
• Identify customer needs, provide solutions, and follow up on unresolved issues
• Deliver exceptional customer service through phone, email, and written communication
• Build strong relationships with external partners and internal teams
• Educate customers and business partners on systems, processes, and program requirements
• Troubleshoot account, funding, and transaction-related issues
• Manage assigned work queues and meet established service level agreements (SLAs)
• Process customer requests and support operational functions as needed
• Maintain accurate documentation and records
• Ensure all communications are professional, courteous, and compliant with company standards

Qualifications

• High School Diploma or GED
• Minimum 2 years of call center customer service experience
• Minimum 2 years of experience focused on first-call resolution
• Strong employment stability and demonstrated tenure in previous positions
• Excellent attention to detail and accuracy
• Proficient with Microsoft Office applications
• Strong verbal and written communication skills
• Professional, reliable, and dependable work ethic
• Ability to remain calm and effective during difficult customer interactions
• Strong problem-solving and troubleshooting abilities
• Previous banking, lending, or financial services experience preferred
• Bachelor's degree preferred
• Bilingual in English and Spanish preferred

Work Environment & Benefits

• Beautiful office location in Centennial/DTC area
• Free onsite parking
• Access to building cafeteria, cafe, and fitness center
• Team-oriented and collaborative culture
• Structured training program to set employees up for success
• Long-term career growth opportunities within the organization

Schedule:

• 5-day workweek between Monday and Saturday
• Shift hours between 11:30 AM and 8:00 PM
• Required to work at least 2 Saturdays per month

Job Type & Location This is a Contract to Hire position based out of Englewood, CO. Pay and Benefits The pay range for this position is $23.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Englewood,CO. Application Deadline This position is anticipated to close on Sep 4, 2026. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems