Telephone Operator
US Department of Veterans Affairs
Job Title
Telephone Operator
Duties
Duties to include but not limited to:
- Places and receives both internal and commercial telephone calls, including occasional calls from a foreign country, and refers them to the appropriate personnel.
- Recognizes priorities or emergencies, occasionally requiring preempting circuits to permit calls to get through.
- Screens incoming collect calls to determine if they meet regulatory requirements, and extends calls to authorized parties.
- Intercepts threatening telephone calls, requests assistance in tracing calls, notifies immediate supervisor and Medical Administrative Specialist / Administrative Officer of the Day (AOD) on duty, and submits a written report following the incident.
- Receives and reports all telephone malfunctions, records time/date and equipment problems in the trouble log.
- Verifies maintenance performed and advises party that malfunction has been resolved.
- Switches control to night mode, transferring all calls to the AOD.
- Performs other duties as assigned.
Work Schedule: Monday-Friday 8:00am-4:30pm
Position Description/PD#: PD07996A
Vacancy posted 13 hours ago
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