Customer Support Representative - On-Site Connectivity Expert (GARFIELD HEIGHTS)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.**This job posting is for our New Hire Class starting July 17, 2026****This is an on-site position located in Garfield Hts., OH**At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOSTLearning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer serviceRepresenting a Fortune 100 company and being the voice of SpectrumInteracting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and moreResolving mobile customer inquiries while creating best-in-class customer experiencesWorking independently in an open, friendly environment while collaborating with a supportive, energetic teamWe’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you’ll thrive inside our lively environment.WHAT YOU’LL BRING TO SPECTRUM Required Qualifications Education: High school diploma or equivalentSchedule: Ability to work a variety of schedules including nights, weekends, and holidaysLanguage: Ability to read, write, speak and understand EnglishPreferred QualificationsExperience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call centerTechnical Skills: MS Office, computer skills, typingSkills: Communication, organization, time management, multi-tasking, customer serviceAbilities: Dependable, proactive, adaptable, problem-solving, professional, resilientSPECTRUM CONNECTS YOU TO MORE Tools + Tech: Work with innovative, customer service technology and information systemsSupportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay: Generous $20 per hour starting payDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards: Our comprehensive benefits are among the best in the industryApply now, connect a friend to this opportunity or sign up for job alerts!#LI-TR1 COP143 2026-74071 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The base pay for this position generally is between $20.00 and $25.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.