Property Claims Specialist

Property Claims Specialist

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We're seeking a reliable and customer-focused team member to manage delayed and damaged luggage claims in Fairbanks, AK. This role involves processing claims, providing timely follow-up, coordinating with ship staff, vendors, and internal teams, and preparing luggage for shipment. Strong collaboration across divisions is essential to ensure efficient luggage operations and deliver a positive guest experience.

Responsibilities

• Responsible for processing delayed and damaged luggage/property claims filed in Fairbanks, AK.
• Provide customer service to follow up on all claims filed and search for lost claims.
• Present claim procedures to guests as needed.
• Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
• Creates, maintains and prepares reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
• Prepares luggage for shipment.
• Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage.
• Assist in general luggage operations at various locations within Fairbanks.
• Assist guests and employees with general questions and inquiries.

Requirements

• Proficiency in the use of computer business applications and internet.
• Two years of experience in property claims or customer service positions is preferred.
• Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
• Must meet Company's clean driver eligibility requirements.
• Must pass a pre-employment background check.
• Minimum age of 18 years required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills, & Abilities:

• Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment.

Our Hiring Process

Stage 1: Applied

Stage 2: Your Interview

Stage 3: Offer

Stage 4: Satisfactory Background Check

Stage 5: Hired