Patient Service Representative

**Requisition number:** 2375410 **Job category:** Healthcare Delivery, Patient Services Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind **Caring. Connecting. Growing together.** Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. **Primary Responsibilities:** + Greets patients as they arrive and manage appropriate standard wait times + Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents + Collects co-payments, co-insurance, and deductibles and issues receipts + Manages cashier box and daily deposits according to company policies + Processes walk-in patients and visitors + Periodic disinfection/cleaning of lobby area + Answers phones and schedules appointments + Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed + Manages medical records (maintains, files/scans, prepares for schedule) + Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. + Establish and maintain effective working relationships with patients, employees, and the public + Performs all other related duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + High school graduate or GED + Solid communication and customer service skills both in person and via phone + Working knowledge of general office procedures + Basic knowledge of Microsoft applications + This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease **Preferred Qualifications:** + 1+ years of related work experience including data entry + ICD 10 and CPT coding experience + Experience with EMR computer applications + Working knowledge of medical terminology **Physical & Mental Requirements:** + Ability to lift up to 35 pounds + Ability to push or pull heavy objects using up to 35 pounds of force + Ability to stand for extended periods of time + Ability to use fine motor skills to operate equipment and/or machinery + Ability to properly drive and operate a company vehicle + Ability to receive and comprehend instructions verbally and/or in writing to use logical reasoning for simple and complex problem solving + Occasionally requires exposure to communicable diseases or bodily fluids Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._