Patient Services Representative, FT, Surfside
Novant Health Urgent Cares LLC
Title: Patient Services Representative Location: Surfside Novant Health Urgent Care Status: Full-Time Sign-On Bonuses:
For a limited time, $500 Sign On Bonuses are being offered for all new PSRs in the Beach Region!
How It Works:
For a limited time, $500 Sign On Bonuses are being offered for all new PSRs in the Beach Region!
How It Works:
- Employees are new hires to Novant Health Urgent Care and PT
- Qualifying employee is hired and completes their 90-day introductory period
- Competitive wages with annual market data review
- Incentive Pay Program
- Continuing Education Reimbursement
- Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
- UpToDate Subscription
- Generous PTO
- 403(b) with 100% vested match
- Health, dental, vision insurance
- Health Reimbursement Account
- Flexible Spending Account
- Short term and Long-term Disability
- Whole and Term Life Insurance
- Rewarding Careers
- Great working environment
- Recognizes patient distress and takes action as necessary.
- Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
- Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
- Answers incoming calls and schedules appointments as needed.
- Cleans counters, empties trash, and cleans waiting room and up front area.
- When needed, refers patients to the billing department for assistance after researched by center.
- Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
- Copies patient medical records and sends them out when requested.
- Files charts-must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
- Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
- Completes PSR career development program within first year of employment.
- Other duties as assigned.
- High School diploma or equivalency
- Customer service experience
- Medical terminology knowledge
- Computer skills
- Willing to work 12 hour shifts and weekends
- Willing to work at other centers as needed
- Effective verbal and written communication skills
- Ability to reflect our mission, vision, and values through actions and conduct.
- Previous experience working in a patient services representative position.
Vacancy posted 13 hours ago
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