Document Processor

Job Description

Job Description

About the Role

We are seeking a highly detail-oriented Insurance Document Associate to join our team. In this role, you will be responsible for processing, reviewing, and managing incoming insurance-related documents and mail. You’ll play a critical role in ensuring accuracy, compliance, and timely handling of sensitive information that supports underwriting and claims operations.

This position is ideal for someone who thrives in a fast-paced, production-driven environment and takes pride in maintaining a high level of accuracy and organization.

Location: Downtown Campus (On-Site)

Schedule: Monday–Friday, 7:00 AM – 3:30 PM

Key Responsibilities

• Review, analyze, and classify underwriting and claims documents according to established procedures
• Identify and route misdirected documents to the appropriate departments
• Prepare documents for scanning by organizing and sequencing them correctly
• Ensure all documents meet service level agreements (SLAs) and processing standards
• Handle check processing, including identifying and routing premium and deposit checks
• Review and validate auto-classified documents for accuracy (policy details, document types, etc.)
• Correct errors, remove blank pages, and ensure documents are properly indexed
• Process exceptions and manually index documents when needed
• Review and process incoming faxes, ensuring proper classification and documentation
• Ensure document images are clear, legible, and usable
• Scan documents accurately while maintaining high image quality
• Troubleshoot scanner issues and detect errors such as double feeds
• Re-scan documents as requested or when errors are identified
• Investigate unidentifiable or misrouted mail and determine appropriate next steps
• Support system testing and document audits as needed
• Receive, sort, and distribute incoming mail and FedEx deliveries
• Assist with shipping documents to records centers
• Respond to internal requests for document retrieval or reprocessing
• Maintain organization of document storage and workflow systems
• Perform additional tasks as assigned by leadership

Required Qualifications

• High school diploma or equivalent
• 1–2 years of experience in a fast-paced production, mailroom, or document processing environment
• Basic computer proficiency and ability to navigate multiple systems
• Ability to work both independently and collaboratively within a team
• Ability to handle confidential information in compliance with privacy standards
• Ability to lift 15–20 lbs consistently

Work Environment

• On-site role at a downtown campus
• Structured, production-driven environment
• Team-based workflow with individual accountability
• Consistent weekday schedule (no weekends)

Why Join Us?

• Opportunity to work in a critical role supporting insurance operations
• Gain experience in underwriting, claims processing, and document management
• Stable, team-focused environment with clear processes and expectations
• Develop skills in quality assurance, auditing, and workflow management

Job Type & Location

This is a Contract position based out of Milwaukee, WI.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Milwaukee,WI.

Application Deadline

This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.