Agentic Experience Intelligence Lead

Agentic Experience Intelligence Lead

Imagine what you could do here! The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Apple Store Online is building the commerce infrastructure for a world where AI agents shop on behalf of people. This role makes sense of that landscape. You will track how agentic platforms are evolving, measure how ASO experiences perform inside them, and turn fragmented signals into the clear narratives and frameworks that drive strategy and investment. This is not a role for someone who stops at the data. The best candidate sees the story the data is telling, knows how to make that story land with a senior audience, and uses every tool available to do it well, from Tableau and Adobe Analytics to AI platforms that accelerate research, synthesis, and communication.

Responsibilities

• Own platform intelligence across the agentic commerce ecosystem
• Analyze and narrate performance across platforms, surfaces, and markets
• Build decision frameworks, QBRs, and sources of truth
• Recommend where and why experiences should scale
• Track platform capabilities, competitive moves, and ecosystem shifts across major agentic platforms
• Monitor industry news, Apple internal intelligence, and partner developments on an ongoing basis
• Analyze experience performance across engagement, conversion, and journey completion
• Build comparison frameworks and evaluation models for platforms, features, and investment decisions
• Translate complex, ambiguous data into clear points of view and strategic recommendations
• Design and deliver executive-ready materials: Keynote decks, Pages briefings, performance narratives, and QBR
• Partner with strategy and delivery to ensure insights connect to decisions and execution

Minimum Qualifications

• 4+ years in analytics, strategy, product intelligence, or management consulting
• Demonstrated ability to synthesize complex, ambiguous data into a clear point of view
• Fluency with modern analytics and BI platforms, including Tableau and Adobe Analytics
• Experience evaluating digital platforms, products, or technology ecosystems
• Experience designing and delivering executive presentations with strong visual storytelling in Keynote or equivalent
• Familiarity with agentic surfaces and emerging AI interaction models

Preferred Qualifications

• Active use of AI tools (such as Claude, ChatGPT, or Gemini) for research, analysis, synthesis, and content production
• Experience producing recurring intelligence products e.g. newsletters, briefings, or market reports
• Experience in AI, digital commerce, or platform ecosystems
• Strong systems thinking: able to connect platform-level signals to business implications
• Experience working cross-functionally with product, engineering, or commercial teams
• MBA or advanced degree in a related field

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $117,400 and $221,200, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.